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Report: #1329222

Complaint Review: Arwood Waste - jacksonville Florida

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  • Reported By: Tom — Loxahatchee Florida USA
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  • Arwood Waste 1004 Eastport Rd jacksonville, Florida USA

Arwood Waste Scheduled 3 times for service and they never showed up, then billed for services never rendered jacksonville Florida

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I scheduled to have my holding tanks pumped out on my RV. The scheduled date came and went. I called Arwood Waste and asked them why they never showed up. They couldn't advise why so I scheduled again. The 2nd scheduled date came and went and no one showed up. I called again and asked why they didn't show up again and this time they stated I didn't confirm the date. So I scheduled a 3rd time. The date came and went. Again no one showed up. Frustrated I called Arwood Waste and canceled the service request. They sent me an email confirmation stating my service request was canceled and that my debit card wouldn't be charged PO#SPO42605. A week later I checked my account and noticed they charged me 197.93 for services not rendered. I called them and asked them why I was charged and they stated their dispatcher must of charged me accidentally and that they would submit a refund request. If approved??? they would start the refund process which could take 3-5 days. I was told that I would get an email confirmation letting me know that they submitted the refund request for approval but never got one. I called again and they stated that the manager was gone for the day (heard this numerous times previously when I tried to find out why they never showed on the scheduled dates). They stated they would call me back tomorrow but never got a call. At this point I'm so frustrated with this company that I called my bank and filed a fraudulent charge claim and submitted a complaint to the Better Business Bureau.  Next step is to file a police report. I just want my money back and to be done with this company for good.

This report was posted on Ripoff Report on 09/20/2016 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/arwood-waste/jacksonville-florida-32218/arwood-waste-scheduled-3-times-for-service-and-they-never-showed-up-then-billed-for-serv-1329222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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