• Report: #1112080

Complaint Review: ashley fuirniture

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  • Submitted: Wed, January 01, 2014
  • Updated: Wed, January 01, 2014

  • Reported By: geminimgem — kingwood Texas
ashley fuirniture
20050 Hwy 59 North Humble, Texas USA

ashley furniture POOR quality furniture, POOR customer service, LIARS & CHEATS Humble Texas

*General Comment: and people in hell want..

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Found a sofa in Ashley showroom Humble TX .. visited multiple times to ensure this was the sofa I wanted. Especially loved that it was squishy soft .. great to sink into for a long movie. Purchase price about $1500 +$300 protection plan +$150 delivery. Store offers 14 day no-question exchange policy.

On receipt, I found sofa not only hard as a rock, but unbalanced. Large springs, like on a playground rocking horse, were centered in each pillowseat. Unless you sat balanced straight upright directly atop the spring, you would fall to either side/front/back.  I called the sales rep the same night. He assured me that was just because the sofa was straight out of the factory. The one in the store had been sat upon by many customers to soften it. Give it time, he suggested. Stupidly, I didn't even think about the 14 day return policy.

I gave it 3 months...and it was still hard as a rock. There was no comfortable way to sit on this couch. This is just a poor quality sofa!!! I called the sales rep again and he suggested I submit my complaint to the protection plan service...but don't say "poor quality", he suggested - say there was something wrong with it.  So I called..and when a rep came to my home, he AGREED with me - springs were too highly arched, he said; he'd seen it many times; took pictures, asked what I wanted for resolution. I said exchange for same $$ or greater. He said fine, would submit & get back with me.

Weeks passed, no response. I called sales rep again. He told me to call store manager, Molly, to escalate. I called but she wasn't in so I left a message for her to return my call. She never did.

Almost a MONTH later, I got a message from somebody in customer service saying there was nothing wrong with the couch and they would not be able to exchange it - but have a nice day! I was livid. I called them back, was told, this had gone all the way up the flagpole, and been denied. Nothing she could do. I again called the store manager, Molly. She was very nice, empathized, said she would contact customer service for me and see if there was anything further she could do.

I never heard back from her....and I called MULTIPLE times. She was always “with a customer”, “out of the office” or “on another call”. Then a few days before Christmas, I was watching a movie, perched UNcomfortably on my cheap crap sofa, leaned on the arm to balance myself a little better – AND THE ARM CAVED IN!!!

Finally, on Christmas Eve, I got ahold of Molly. Not surprisingly, she didn't remember me. When my keywords registered (rocking horse springs, cheap crap sofa), she said she was actually only the FLOOR … not STORE .. manager. Everything had to go thru customer service – and if they had denied it, there was nothing she could do. She suggested I contact them again re caved in arm....and apologized.

What good are apologies???? I want another sofa!!! I paid good money for this piece of garbage!! I'm not even asking for my money back!        


This report was posted on Ripoff Report on 01/01/2014 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/ashley-fuirniture/Humble-Texas-77338/ashley-furniture-POOR-quality-furniture-POOR-customer-service-LIARS-CHEATS-Humbl-1112080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

and people in hell want..

AUTHOR: Tyg - ()

 And people in hell want ice water, but they cant have it. What you FAIl to realize is that you are beyond the return window and there is NOTHING that they are going to do for you. YOU have filed a claim and it was denied. Now you get to refile for the arm which will probably NOT be denied. As that appears to be a manufacturers defect.

The springs being to high or tight is NOT a reason for them to give you a new couch. Especially NOT after owning it for a few months. Hopefully they will just NOW replace the couch for you. YOU need to next address YOUR self entitlment issues. YOU accepted the couch. YOU could have returned it and asked for that nice and comfy floor model. You cant NOW sit back and WHINE about it. That was the choices YOU made. Get over yourself princess, the world really doesnt revolve around you. You need to accept this FACT.

We ONLY have YOUR word that this is the issue with your couch, same with them. But as someone who has to deal with people EXACTLY like yourself, let me be the first to tell you that the consumer is ALWAYS looking for ANYONE else to handle or pay for THEIR problems. YOU made a POOR choce and now you blame them for YOU descions. Now three months later you choose to post a negative review, but all it does is show YOU in a bad light. All I get from reading your post is ...WAA WAAA my couch isnt soft enough and its their fault. When in reality its ...WAAA WAAA I made a poor choice and now im going to try and use the internet to blackmail them into GIVING me a new couch.

Your post DOESNT read as someone who is informing the public of a ripoff. Your post reads like a self entitled little twit buys furniture and cant accept or live with their choices. And since they WILL NOT just GIVE you a new couch, youre going to go online and make a false post. You must sleep so well at night knowing that you can lie and twist the truth from the safety of your own computer room.

Your mother must be so d**n proud of the scammer she raised.

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