- Report: #1065113
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture
Ashley Furniture7919 Pat Booker Rd. Live Oak, Texas USA
Ashley Furniture John Malkey, Manager Dishonest, promised a refund for returned mattress. Once returned, he declared he never made that offer. Live Oak Texas
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Purchased a Simmons Plush Queen Set mattress on 11/27/2011 with a mattress pad queen platinum for total of $745.79 at Ashley Furn, 7919 Pat Booker Rd, Live Oak, Texas. Used my credit card to pay in full Delivered on 12/03/2011. Box spring and mattress did not match, and was returned. Two others delivered and returned for same reason. Told to talk to certain personnel in Warehouse. Tried, but always received voice mail.
Several months later, Ashley called and said to return mattress and a complete refund would be returned, minus the pad. Was told once mattress was received, store would issue a payment for refund, authorized by Mgr. John Malkey. Spoke with Malkey after mattress returned. He indicated he never authorized refund and to choose another mattress. We had already purchased another mattress elsewhere. I want my money back.
This report was posted on Ripoff Report on 07/07/2013 09:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture-/Live-Oak-Texas-78233/Ashley-Furniture-John-Malkey-Manager-Dishonest-promised-a-refund-for-returned-mattress-1065113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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