On June 2nd, my fiance and I purchased close to three thousand dollars worth of Ashely Furniture products from their Carle Place, NY location on Long Island. We were assured that our items (living room sectional, dining room table, and king-size bedframe) would arrive on July 6th between the hours of 2pm and 7pm est to our new home in North Bellmore, NY. With my fiance (Jaimee) recently giving birth to our newborn son, I (Lance) took the day off from work to wait around for the deliver which we were advised is an all-day process.
We called the Ashley Furniture store numerous times to confirm our delivery just so we do not have to sit, eat, and sleep on the floor. Two days prior to our delivery date, we received a call stating that our order is in transit and someone must be home. The day of the delivery, we must have called 30 times from 5pm to 9pm asking for the whereabouts of our furniture. Each representative advised that they will contact dispatch to find the location of the driver. Conveniently we were told that we were the last stop. Some representatives even put us on hold until the call disconnected or told us they will call us back with an update and never did. Finally at 9PM we were told that the truck broke down and that we will not receive our items as promised. One representative even told me to go take care of my child then hung up the phone.
Now comes the following morning and we go to the store to address someone in person. The best they can do for us is to TRY to fit us in for a deliver tomorrow, July 8th.....TRY TO FIT ME IN WHEN WE WERE SUPPOSED TO RECEIVE OUR ITEMS YESTERDAY?! And get this...if they can deliver it tomorrow, it would "probably" be delivered on Friday, July 13th. They must think we don't work for a living and have time to sit around day after day waiting & hoping for our furniture to surprisingly show up.
Conclusion, we purchased items from this merchant and do not know when (and if) it will ever arrive. These reviewed are true and accurate. DO NOT SHOP HERE regardless of the deal they offer and how nice the product looks in the showroom. It will NEVER make it to your home.