- Report: #1097451
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture Homestore
Ashley Furniture HomestoreMiramar San Diego, California USA
Ashley Furniture Homestore John King, San DiegoGeorgia Mills, San Diego John King, Georgia Mills - Ripped Off By Ashley Furniture San Diego California
*Consumer Comment: This tone sounds very fimilar, Georgia?
*General Comment: YOUR problem...
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Manager: John King
Sales: Georgia Mills
My "leather" couch looks like it has leprosy...
We bought a very expensive leather couch from this store a few years ago. After minimal use, the "leather" suddenly started bubbling and peeling away all over the couch (not just the areas where we sit). I called customer service and they told me they could NOTHING for us. When I pushed back, they asked "Did you buy our leather warranty and did you use our leather conditioner on a monthly basis?" I told them their extra "leather warranty" nor conditioner was ever offered to me, and that our other leather furniture from other stores were far older and did not have this problem. I asked them to make an exception to their warranty policy for us, since CLEARLY this couch had a manufacturing defect. I even spoke with one of their customer service manager in Arizona. [continued below]....
Long story short.. The refused to make ANY repairs, offered NO discount on a new couch, NOTHING... They just lost a customer for life.
AVOID Ashley furniture!!! THEIR BUILD QUALITY IS TERRIBLE, their "warranty" is totally bogus, and their customer service is nonexistent
This report was posted on Ripoff Report on 11/06/2013 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture-Homestore/San-Diego-California-92126/Ashley-Furniture-Homestore-John-King-San-DiegoGeorgia-Mills-San-Diego-John-King-Georgi-1097451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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