I can explain my problem with Ashley by shoing the letter I sent to them and never heard back from any one at the company!
Ashley Furniture Store 05/09/2008
839 N Alafaya Trl, Orlando, FL 32828
Back Billed Interest Dispute.
When we came to your Ashley to buy a new furniture we were happy with the company, the sales person, the product and the 0.00% financing was very attractive to us since we were moving to a new house, we didn't know about the Back Billed Interest, it didn't show in the paper work at the time I signed, we feel that we got tricked by the presentation and the miss leading contract that didn't mention the charge back on the unpaid balance by the end of the time period. We tried to solve the problem with CitiBank but they refuse our request and that is why we are coming back to your store to solve it for us.
If you look closely at our account you will see that we paid the full amount after we received the Back Billed Interest that was added on our bill otherwise we didn't know that we needed to pay it before, the bank told us that it was stated in all the bills but we never thought that your company will do something like that and all we did for 18 months is paying some of the amount due.
We can go the other way to solve this issue but we prefer to solve it in a friendly manner and we hope we can.
Account Number: XXXX-XXXX-XXXX-5520 We are hiding the account number for security reasons, but in the real letter we sent the right number.
Please note that this is my second letter to your company regarding this issue, first one was sent by an Email.