- Report: #1080257
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture
Ashley Furniture1441 N Green River Road Evansville, Indiana USA
Ashley Furniture POOR quality furniture, no option for repair or replacement, not covered under protection plan we paid for! Evansville Indiana
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We purchased a full sectional & recliner from Ashley Furniture in 2009. We recently noticed that the "leather" is cracking & peeling. I submitted a claim to the "Montage Product Protection Plan" that we paid an additional $150 for and they denied the claim, stating that it is the manufacturer's responsibility (aka. Ashley Furniture). What a RIP OFF!
Ashley Furniture refuses to repair or replace, stating that the furniture is out of warranty. Yes, the furniture is out of warranty... but the company should be making a quality product that will last longer than 4 years! When I spend $2,000 on furniture, I expect it to last longer than that. They are unwilling to do anything about it. What a RIP OFF!
Now, I'm stuck with crappy furniture that looks terrible and my only options are to continue to use it or pay full price out of my pocket to replace it. What a RIP OFF!
Do not purchase furniture from Ashley Furniture unless you want to pay good money for a bad product. Lesson learned, Ashley. Lesson learned.
This report was posted on Ripoff Report on 08/29/2013 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture/Evansville-Indiana-47630/Ashley-Furniture-POOR-quality-furniture-no-option-for-repair-or-replacement-not-covered-1080257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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