- Report: #1142740
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture
Ashley Furniture733 Loews Blvd Greenwood, Indiana USA
Ashley Furniture Had us pay for and order a discontinued product Greenwood Indiana
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We were looking to replace our living room setting and found the perfect combo (Sofa, loveseat, end tables, lamps, and coffee table) for 999 at the Greenwood Indiana Ashley furniture. We paid at the store and were given a worst case arrival of the set at 6 weeks, but assured that it would normally be in and delivered within 3. Today (29 APR 2014), which is 4 weeks after we had ordered it and had already gotten rid of our existing furniture in preparation of the arrival of the new furniture, our saleswoman called to tell us that the couch and loveseat has been discontinued.
We asked for a full refund and are in process of getting it (even though they tried to get us to just reselect the sofa and loveseat), but now are in a rush to find something that we like without having to wait another month to get it. We will never again shop at Ashley Furniture. What kind of supply chain do they have where they sell something that is discontinued? Also, we called the Ashley Furniture number last week to see when a firmer delivery date would be (got sent to a consolidated number for Indiana and Kentucky, and the rep on the phone said the furniture would be arriving in Indiana this week. What kind of company is this?
This report was posted on Ripoff Report on 04/29/2014 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture/Greenwood-Indiana-46142/Ashley-Furniture-Had-us-pay-for-and-order-a-discontinued-product-Greenwood-Indiana-1142740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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