- Report: #425010
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture
Ashley Furniture4220 W. Schomer Suite 4. Huntsville, Alabama U.S.A.
Ashley Furniture Poor Quailty, Poor Customer Service Huntsville Alabama
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I did not think it was a fair practice to deny a refund after we had been so patient and had gone through 3 sofas in less than 4 months. Ashley told us to re-select a sofa ser because they could not re-order the sofa again that we origianally picked. We selected a pleather sofa, and again, I kid you not, the sofa seat in the middle began to bunch up. We had the sofa technician out to verify this problem again, and e again stated this was due to poor construction! I think after a consumer goes through 4 bad sofas in 6 months, they should be willing to refund my money. I am so sick of this company, they stay in business by following unethical business practices and selling poorly made furniture while refusing to refund any money.
Their customer service is horrible, their managers do not care, once they have your money then their concern for you is over. This company is a large company, but yet they are not members of the BBB..that should say something. Please, somebody shut this fradulent company down.
This report was posted on Ripoff Report on 02/17/2009 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture/Huntsville-Alabama-35816/Ashley-Furniture-Poor-Quailty-Poor-Customer-Service-Huntsville-Alabama-425010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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