- Report: #1107920
Report - Rebuttal - Arbitrate
Complaint Review: Ashley furniture/montage warranty
Ashley furniture/montage warranty107 flynn dr. suite 500 Milbank, South Dakota USA
Ashley furniture/montage warranty montage warranty servicesAshley furniture Denies claim, called me a lier Milbank South Dakota
*Author of original report: warranty
*General Comment: A warrenty...
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I purchased furniture from ashley furniture and bought the 5 yesr extended warranty. I was moving my furniture around and after I finished, I noticed punctures and rips on the side of the couch. So I called montage right away and let them know that there was damage to my furniture.
They requested all the information and I submitted all the information that they ask for. Then I get a email from them a few days later saying my claim was denied because the "amount of damage is not from moving furniture." WHAT? So they are calling me a lier? I spoke with a manager, well i assumed she was a manager and she said the same thing. UM NO! My furniture is damaged and I need it repaired. I paid good money for the furniture and for the so called warranty.
The manager said she would take it up with her manager and call me back. I told her we paid for the warranty and all i want is my furniture fixed under my warranty. [continued below]....
We will NOT be doing business with Ashley furniture again EVER!! This was our first time and our last time. So basically since the damage on my furniture does not look like what they think it is suspose to look like they are denying my claim. This is BS and I will be contacting the BBB on them as well. I want my furniture fixed!!
This report was posted on Ripoff Report on 12/18/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-furnituremontage-warranty/Milbank-South-Dakota-57252/Ashley-furnituremontage-warranty-montage-warranty-servicesAshley-furniture-Denies-claim-1107920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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