- Report: #364676
Report - Rebuttal - Arbitrate
Complaint Review: Aspen Dental
Aspen Dental121 Towne Centre Drive Johnstown, Pennsylvania U.S.A.
Aspen Dental Unfair Business Practice, Overcharging Customers, Won't Send Refund, Lies to Coverup Mistakes Syracuse, Johnstown Pennsylvania
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Instead of sending his information into his insurance, they sent mine in and got turned down, because they were not my primary insurance. The surgeon sent his claim into my husband's insurance, and maxed out his plan for the year. My husband still had his insurance though mine left, but doesn't pay as much as his does. For months I kept receiving bills in the mail from Aspen, and I would always call them up and ask them to send the bills into the insurance company, which they always said they would.
Finally in July, I received a late notice from Aspen, and they still haven't sent their claims into the insurance company. I called them up and demanded that they send them in. They said that they did send them in June, but my insurance company never received anything from them. I then called the Better Business Bureau on them, because they were going to ruin my credit rating wwith the late notices. Finally they sent them into the insurance companies. Of course my husband's insurance was maxed out for the year, so they didn't pay anything towards his. My insurance paid my bill and informed me that I overpaid by over $600. When asked about my refund, they told me they were still waiting on other charges to be taken care of. There was never any other charges that I knew of, and I called my insurance company and asked if the received anything else from them. Of course they did not, and I am still waiting for my refund from them.
As for my husband's bill, they have not to this day sent his claim into my insurance company for payment, and they continue to bill him every month. Of course he will not send them a dime until they do, plus send me my refund. I would never do business with Aspen Dental again, they aren't there for their customers, all they care about is money. I have been lied to over and over again, and that is no way to do business.
This report was posted on Ripoff Report on 08/19/2008 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aspen-Dental/Johnstown-Pennsylvania-15904/Aspen-Dental-Unfair-Business-Practice-Overcharging-Customers-Wont-Send-Refund-Lies-to-364676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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