• Report: #1134394

Complaint Review: Aspen Dental

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  • Submitted: Fri, March 28, 2014
  • Updated: Fri, March 28, 2014

  • Reported By: dennis — west melbourne Florida
Aspen Dental
249 Palm bay rd, West melbourne fl West Melbourne, Florida USA

Aspen Dental fraud alert!!! Will not help you at all!!!!! West Melbourne Florida

*Consumer Comment: Listen and Read

*Consumer Suggestion: Corporate Clinics are Revolving Doors for Dentists and Staff

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 I made the HUGE mistake of taking my dental business to Aspen Dental, West Melbourne Fl, last year 06/2013. The dentist was completely incompetent, in my opinion, and I have had many, dental procedures in my life. in June of 2013, I went to Aspen Dental in West Melbourne Fl, I needed to have 6 teeth pulled and a partial denture made and installed. I went to multiple appointments, for impressions, and finally when the time came to have the extractions, the dentist was only able to pull 1 tooth and informed me I would have to go to a oral surgeon to have the extractions completed. This I could understand, I returned approx. 2 weeks later to have a TEMPORARY partial denture installed, that according to the dentist I would have to wear for 6 months, then they would make me a permanent partial denture. I never returned to Aspen dental to have the permanent partial done, I was completely turned off by their practices and lack of planning for my procedures. I went to a new dentist this year to have my permanent denture constructed, when the new dentist tried to file a claim with my insurance, it was denied, based on the fact that they had paid Aspen Dental for a permanent partial denture, the year before. I NEVER received a permanent denture from Aspen Dental.

I went to Aspen Dental in person to address this issue, per instructions from my insurance company. This office no longer employs the dentist, or office manager that were there when I had my work done. I spoke with the new office manager, she informed me that she would be happy to speak with the district manager about my situation on the following Tuesday, and get back with me. I waited until Tuesday afternoon and contacted her again, she inquired as to whether the partial I had received from them had any metal in it, I explained that it did NOT and that there is absolutely no doubt that this piece is a TEMPORARY partial denture. The office manager attempted to tell me that when billed to the insurance company, the same codes for a temporary and permanent partial are used, and that the billing was accurate.

I had to enlist the help of my insurance company to fight the battle for me, the agent from my dental insurance called the office manager and finally corrected her on the codes for temporary vs. permanent. The office manager finally agreed that they had billed incorrectly and agreed to send a retraction (on the ins. company recorded line). After a week of no action from the office manager at Aspen, I called corporate headquarters to address the issue, I have waited over a week since I called the HQ of Aspen Dental, for ANY sort of response, and I have heard NOTHING. My insurance company has had to refer the matter to the fraud department of the company to try to resolve the issue, when informed that this was happening, the office manager of Aspen Dental, West Melbourne Fl, agreed to have a retraction in their office the same day, a week later, they still have not complied.
I had one of the worst dental experiences of my life at Aspen Dental West Melbourne Fl, and I thought it was over when I stopped going to this company, but a year later, I am still paying for the mistake of giving Aspen Dental my business. They REFUSE to correct a situation they have already admitted they were wrong in, and will not contact me back regarding my complaint to the headquarters. This is a very deceitful company and they will not help you in any way if they make a mistake!!

This report was posted on Ripoff Report on 03/28/2014 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aspen-Dental/West-Melbourne-Florida-32904/Aspen-Dental-fraud-alert-Will-not-help-you-at-all-West-Melbourne-Florida-1134394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Listen and Read

AUTHOR: The Vapist - ()

Aspen may very well have its issues...no doubt but this complaint is obviously filed by a consumer who not only didn't listen to what was being said at thier consult but also didn't READ the treatment plan. If you dont want to listen or read what you've AGREED to then too bad for you...grow up!



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#2 Consumer Suggestion

Corporate Clinics are Revolving Doors for Dentists and Staff

AUTHOR: Seasoned Dentist - ()

Stories like this are fairly common with the corporate chains. Dentists never want to stay at these places for long. The object is to bill the maximum while they are there, as they are paid on commission.


You are right about the difference between temporary and permanent partials. Be aware that if insurance pays a share for a temporary partial, it usually will pay NOTHING toward the permanent partial, which is more expensive by far.


By the way, fabricating partial dentures is one of the most demanding tasks for dentists. It usually takes 5 appointments to make a good final partial. Corporate dental chains use the cheapest dental labs around, and the result is seldom optimum.


I am not sure why you thought you would get good treatment at such a clinic, owned by private equity investors and not dentists. Patient I have seen that visit these places almost never save any money at all. Most pay quite a bit more than they would in my small private practice. 


I guess television advertising is such a powerful force in many patients' minds that they just cannot help but going to big corporate chain clinics like this. My advice is to avoid them like the plague. There are plenty of fine dentists in private practice that will give you good service.

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