- Report: #572453
Report - Rebuttal - Arbitrate
Complaint Review: AspenDental
AspenDental500 South St. Raynham, Massachusetts United States of America
AspenDental Received a coupon in the mail, Coupon stated free X-rays and initial doctors visit. Went to Aspen Dental because of infection and swelling in mouth. Saw the doctor and then was sent into a high pres Raynham, Massachusetts
*REBUTTAL Owner of company: Im very sorry to hear about your experience.
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We received a bill two months later for the services. They charged my insurance company for part of the bill and then billed us for the remainder. I called them when I received the first bill and explained that it should have been for free since my husband received no more than the X-rays and initial consolation. She said there was fine print on the coupon that stated "if we had insurance the coupon could not be used." I told her no one said anything about not being able to use the coupon when I handed the receptionist the coupon. We finished the call with "I will take care of it" . That is what the woman on the phone said to me.
February 11,2010 I receive another bill. Call again.. This time the woman tells me that there were three options on the coupon and she applied ours to the thousands of dollars they wanted to extract my husbands teeth which we never did.
We never had their dentist touch my husband because when we left the office that day all we got was a high pressured sales pitch and my husbands face was still swollen . The doctor never offered any relief for my husbands pain that day. The day after we saw the doctor their office called and asked if we decided to do what they proposed and when I told them we would not be doing business with them and why the office then called back and had an antibiotic waiting at the desk that they say was overlooked at the time. Again I told them we were not interested because we had gone to my dentist and received the treatment that should have been given in the first place.
This report was posted on Ripoff Report on 02/20/2010 04:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/AspenDental/Raynham-Massachusetts-02767/AspenDental-Received-a-coupon-in-the-mail-Coupon-stated-free-X-rays-and-initial-doctors-572453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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