- Report: #1069914
Report - Rebuttal - Arbitrate
Complaint Review: Asphalt Kingdom
Asphalt Kingdom17595 N 1750 E Road Pontiac, Illinois USA
Asphalt Kingdom Overcharges on Returned Item and Unclear Directions in Operating Manual Pontiac Illinois
*Author of original report: Summary of Experience with Asphalt Kingdom
*Author of original report: Summary of Facts in My Complaint
*Author of original report: To St the Record Straight
*UPDATE Employee: False and Dishonest Claim
*Author of original report: This vendor will concede nothing that is true
*REBUTTAL Owner of company: Fraudulent Claim by his own admission:
*Author of original report: MANUAL NOT ON WEBSITE
*Author of original report: Asphalt Kingdom's Conclusion is False
*UPDATE Employee: Mr. Horst Reichelt did not read the manual and follow instructions
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I am a home owner with a 300'+ fairly new asphalt driveway. I wished to sealcoat this drivewy myself with spray equipment instead of paying someone or doing the work with a brush every 2-3 years. I am very mechanically inclined doing all my own home repairs and having made extensive improvements to my home & constructing several yard structures. I felt that I could easily handle the seal coating job with spray equipment.
I researched seal coating equipment on the internet and was attracted to Asphalt Kingdom. Asphalt Kingdom had a AK2200=B Pavement Sealcoating Machine for $1,210. All the reviews were 5 stars and one review was from a home owner so I decided to purchase this machine. I also purchased a 55 gallon drum of asphalt for $350 which came with about 80% aggregate at the bottom and 20% water at the top.
The machine consisted of a 2" waste pump and a box of pipes, hoses, and valves partially assembled but mostly not. The manual consisted of 5-6 pages of copy print and was for a sealcoating system that had a 275 gal. plastic tank.
There were no directions or pictures on how to assemble the piping, hoses, and valves to the machine and drum. The directions noted several highly recommended tests, etc. to do to mix the asphalt & spray which were impossible with a 55 gal. drum system but could be done with the 275 gal. plastic tank.
I contacted the company concerning assembly directions, a manual for my system and the problems I would have mixing the asphalt & testing the system with the drum system. Their response was that "Tim" would call me. At this point I decided that I would return the pump and pipes for a refund because there would be significant problems with this ystem. I talked to Tim and it was decided that the pump and piping would be returned. I would keep the drum of asphalt because it would be impracticle to return the 650lb. drum.
I paid $1210 for the seaolcoating system and was told that $321.50 would be withheld as follows: $140 for shipping to me; $180 return charge; $1.20 misc. charge. It cost me $101 UPS shipping back to them including insurance.
I contacted the company and complained about the return charge requesting that they waive it because of the lack of adequate manual direction; including no directions for this particular unit with the drum system and no assembly directions. They refused.
I feel that my entire $1210 should have been returned, at least the $180 return charge.
This report was posted on Ripoff Report on 07/25/2013 03:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asphalt-Kingdom/Pontiac-Illinois-61764/Asphalt-Kingdom-Overcharges-on-Returned-Item-and-Unclear-Directions-in-Operating-Manual-P-1069914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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