• Report: #1040912

Complaint Review: assurance property management group

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  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: nik nik — atlanta Georgia
assurance property management group
7190 flagstone place union city, Georgia United States of America

assurance property management group Karen Sherard Horrible Property Manager union city, Georgia

*Author of original report: KAREN SHERARD LACK OF PROFESSIONALISM

*REBUTTAL Owner of company: RESPONSE TO NON-COMPLIANT TENANT AND FALSE STATEMENTS BY TENANT NICOLE M****

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Karen Sherard was the property manager of a home I rented, she began giving me problems right after she notified me that she was going to raise the rent even though prior to this she said she would not. I was in a month to month tenancy and knew the rent could be raised, however she verbally stated that she would not raise it. Therefore, when I received notification of the change in rent, I replied by telling her that I did not expect this but I did not want to argue with her about it. Afterwards she began sending various emails containing sarcastic remarks about my education ( I am in law school) as well as other things that had nothing to do with the lease, she even sent one at 2 am. When I requested that she stop sending the emails her response was that my request was "denied", I then blocked her email addresd from being able to send me any further emails. Next, I received a voicemail in the middle of the month stating that she would be starting the eviction process on me for non payment of my rent, at first I panicked, but I knew I had paid my rent and had proof from my bank. I informed her of this, but she still wanted to insist that the payment was rejected. Later it was discovered that my rental payment had been credited to her account for almost two weeks and the only reason the system said rejected was because it rejected her SECOND attempt to apply my payment since she tried to apply my payment TWICE!! She never apologized for her actions or even acknowleged that she was the one in the wrong. I have now submitted my notice to vacate in which she informs me that I would be charged up until the time I do a move out inspection, I requested that she show me where it states in the lease that I would be charged until I complete a move out inspection, this was 4 days ago and she has yet to reply. Karen was rude, she showed no customer service skills, her only concern was to collect rent, there were things in the home that fell apart as soon as we moved in, doors dropping off hinges, locks on bathroom doors in operatable and smoke and carbon monoxide detectors did not properly work, according to the fire department. I let her know about the detectors and her reply was that if it is not 7 feet high she would charge me to send someone out to look at them. THIS WAS THE WORST EXPERIENCE , I have had in renting a home and I would not recommend her services to anyone especially my felloe military troops.

This report was posted on Ripoff Report on 04/05/2013 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/assurance-property-management-group/union-city-Georgia-/assurance-property-management-group-Karen-Sherard-Horrible-Property-Manager-union-city-Ge-1040912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

KAREN SHERARD LACK OF PROFESSIONALISM

AUTHOR: nik nik - ()

Karen Sharard, is not the first landlord I have had and she will not be the last.I have had no propblems with any of my previous landlords, and would never make statements that were false against anyone, I still have all emails showing the communication between myself and Ms Sherard and the statements made by her would show her to be the unruly one.

There was definitely a lack of professional and now that I have moved out, how she runs her property is no longer my concern. I just want to make other tenants aware of what they may be getting themselves into. Since when is making others aware of the inappropriate actions of a landlord considered unruly? Thank you Ms KAREN SHERARD for showing me what WRONG looks like as a property manager. 

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#2 REBUTTAL Owner of company

RESPONSE TO NON-COMPLIANT TENANT AND FALSE STATEMENTS BY TENANT NICOLE M****

AUTHOR: KAREN SHERARD - ()

MS. NICOLE M**** RESIDED IN A RENTAL PROPERTY MANAGED BY ASSURANCE PMG FOR APPROXIMATELY 2 YEARS AND 1/2.  AS WE APPROACHED THE END OF HER LEASE, SHE INDICATED THAT SHE LOST HER JOB AND WAS NOT SURE OF HER PLANS AND COULD NOT COMMIT TO A RENEWAL AT THAT TIME.  MY CLIENT ALLOWED THE TENANT TO CONVERT TO A MONTH-TO-MONTH AGREEMENT FOR OVER 6 MONTHS WAIVING THE REQUIRED $100.00 MONTH TO MONTH FEE TO GIVE HER AN OPPORTUNITY TO DETERMINE HER DIRECTION WITH THE PROOPERTY TO EITHER REMAIN AT THE PROPERTY OR VACATE DUE TO HER CHANGE IN EMPLOYMENT AND INCOME STATUS WHICH SHE INDICATED IN HER COMMUNICATION.  

AFTER THE 6 MONTH PERIOD, MY CLIENT REQUIRED EITHER A RENEWAL OR FOR MANAGEMENT TO START TO CHARGE THE REQUIRED MONTH TO MONTH FEE.  WHEN THE TENANT WAS NOTIFIED OF THIS CHANGE SHE BECAME VERY "BELLIGERANT"  HENCE HER FILING OF THIS REPORT.  SHE ALSO BECAME AGITATED WHEN I EXPLAINED TO HER THAT AS MANDATED IN THE LEASE AGREEMENT, WE WOULD NEED HER COOPERATION IN OPENING THE PROPERTY FOR OUR LISTING AGENT TO SHOW THE PROPERTY TO PROSPECTIVE TENANTS TO START THE TENANT PLACEMENT PROCESS UNDER THE LEASE PROVISION OF "RIGHT OF ACCESS" IN THE LAST 30-DAYS OF THE LEASE.

AFTER CONDUCTING THE FINAL MOVE-OUT INSPECTION AND NOTING THE CONDITION OF THE PROPERTY, I UNDERSTAND WHY THIS WOULD BE A CONCERN FOR MS. MACKLIN.  IN CLOSING, THIS WAS NOT A BAD TENANT, BUT ALWAYS ATTEMPTED TO THREATEN MANAGEMENT WITH HER ATTENDING LAW SCHOOL TO SUPPORT HER POSITION, I ONLY REMINDED HER THAT WITH HER LAW SCHOOL BACKGROUND SHE SHOULD USE IT TO INSURE THAT SHE WAS IN COMPLIANCE WITH THE LEGAL AGREEMENT IN THAT GOVERNED OUR TRANSACTION.   SHE PAID HER RENT, BUT HER RENTAL REFERENCE DOCUMENT INDICATED THAT I WOULD NOT RE-RENT TO HER DUE TO HER POOR ATTITUDE AND INABILITY TO CONDUCT BUSINESS IN A PROFESSIONAL MANNER WITH ADHERENCE TO THE LEASE AGREEMENT.  

ALL SERVICE REQUEST ARE RECEIVED AND RESPONDED TO WITHIN 24 HOURS OF RECEIPT.  THERE WAS NO PROBLEM IF YOU WERE RESPONDING PROPMTLY TO A REQUEST FOR SERVICE IN REFERENCE TO TIMING OF THE EMAIL, ONLY IF YOU WERE DEALING WITH THIS TENANT ON AN ISSUE THERE WAS A PROBLEM WITH EMAIL TIMING.  I DO NOT BELIEVE THERE IS A RESTRICTION IN REFERENCE TO THE TIME IN WHICH AN EMAIL IS SENT AS THE RECEIPIENT HAS THE CHOICE OF WHEN THEY WILL REVIEW AND RESPOND.  

AS STATED IN THE LEASE AGREEMENT, OUR CLIENT HAS 72 HOURS TO RESPOND AND APPROVE A "NON-EMERGENCY" SERVICE REQUEST.  MS. MACKLIN HAS NEVER HAD TO WAIT WITH THE EXCEPTION OF THE SUBMISSION OF REQUEST IN WHICH SHE WAS RESPONSIBLE FOR AS OUTLINED IN HER LEASE AGREEMENT WHICH INCLUDED QUARTERLY HVAC FILTER CHANGES AND SMOKE DETECTOR BATTERY CHANGES WHICH OF COURSE RESULTED IN A DEBATE AND CONFLICT AS WELL EVEN WHEN SUPPORTED AGAIN BY THE LEASE THAT THIS PREVENTIVE MAINTENANCE WAS HER RESPONSIBILITY IN A SINGLE-FAMILY HOME.   

IN CLOSING, THERE SHOULD BE SOME TYPE OF DAMAGE ASSESSED TO A CONSUMER IN LIEU OF MAKING FALSE STATEMENTS.  IF MY TENANTS AND CLIENTS WILL TELL YOU NOTHING ELSE ABOUT ME, I DO NOTHING WITHOUT WRITTEN DOCUMENTATION TO SUPPORT MY CLIENT'S REQUEST AND THE HANDLING BETWEEN MANAGEMENT AND TENANT SO A VERBAL ON MANAGEMENT'S POSIITON OR HANDLING "NEVER" OCCUR TO INSURE A STRONG POSITION IN COURT.    THIS IS A GOOD FORUM FOR THOSE THAT HAVE LEGITIMATE ISSUES, BUT THE LEGAL RAMIFICATIONS SHOULD ALSO BE EMPHAZIED.  HOPEFULLY A LANDLORD WILL CONDUCT A ONLINE SEARCH BEFORE ENTERING INTO AN AGREEMENT WITH MS. NICOLE MACKLIN TO AVOID THIS TYPE OF CONFLICT WITH THIS UNRULY TENANT. 

THANK YOU,

ASSURANCE PROPERTY MANAGEMENT GROUP, LLC. 

678-927-7922

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