- Report: #1122901
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance WirelessInternet, Select State/Province USA
Assurance Wireless Virgin Mobile Money Ripoff From The Disabled, Elderly, Underprivileged Internet Nationwide
*Author of original report: Read What I said
*Consumer Comment: What makes you think
*Consumer Comment: Why would the only discriminate against the following ,you posted?
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I called Virgin Mobile today 2/11/14 to top up my Assurance Wireless plan I added 250 minutes and 250 texts which cost me 5.98 with tax. I had to call in order to do this because it wouldn't allow me to do this on the computer. The woman that answered the phone could hardly speak any english informed me that if she applied the new plan onto my phone then when the new month started, which for me was on the 16th then I would loose all of any minutes that I placed on my phone. I asked her why and she stated that with Assurance you can't have 2 plans happening at the same time so when the new one starts they can't add it on to your minutes that are already on there. So therefore anything that I am paying for they just take away. It is the same if you pay for a 5.00 plan and then decide to swith to the 20.00 plan if you have any minutes left over on your talk or your text plan they don't let you keep them they take them away from you and then give you your new minutes. I think that's a ripoff. If you pay for something than it should be yours. They shouldn't be able to take it away from you. I can understand them taking away the free minutes you didn't pay for them but not the minutes you pay for.
This report was posted on Ripoff Report on 02/11/2014 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/Internet-Select-StateProvince-Internet/Assurance-Wireless-Virgin-Mobile-Money-Ripoff-From-The-Disabled-Elderly-Underprivileged-1122901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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