• Report: #1118850

Complaint Review: Astro-Genesis Entertainment/Records

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  • Submitted: Mon, January 27, 2014
  • Updated: Mon, January 27, 2014

  • Reported By: Nippy — Ballston Spa New York
Astro-Genesis Entertainment/Records
1100 Husson Avenue Palatka, Florida USA

Astro-Genesis Entertainment/Records Age EntertainmentDiana WellsDiana RayDiana Smith Company tole hundredsod dollars for an artist to perform at a showcase that never happed Palatka Florida

*General Comment: IN DIANA RAY' DEFENSE - PLEASE READ!

*General Comment: DIANA RAY IS PROFESSIONAL & A GOOD PERSON - ASTRO GENESIS RECORDS IS AWESOME!

*Consumer Comment: I Filed a Complaint too

*Author of original report: Diana Ray Wells/AStro Genesis Records Scam

*General Comment: Please Contact Me

*UPDATE Employee: STACEY MCVAIGH COMPLAINT - DIFFICULT PERSONALITY TYPE

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I was contacted in early December 2013 by a Diana Wells (though I have since learned she also goes by the last names of Ray and Smith) from Astro-Genesis Entertainment.  She described it as a new record label looking to hold talent contests that included singers, models, and dancers.  The winner receiving a music video.  I represent a young aspiring artist who is also a full time college student.  He is always looking to showcase his talent to others. 

I asked how much this would cost, as my artist has limited funds.  She told me $25, which had to be sent via a "money pak".  I asked her where the showcase would be located and she said Long Branch, NJ in a "mansion".  I googled this and discovered it was about a 3 hour drive from our hometown.  She mentioned no other fees. We agreed and paid the $25. She also sent an email with pictures of the mansion in Long Beach.  It was expansive and beautiful.

A couple of weeks later, Diana phoned to ask how many guest would be accompanying the artist.  I told her because of the distance, it would only be myself as his manager, his girfriend, and my husband.  She at first said I, as his manager, would be free, but my husband and the girfriend would have to pay $25 each for the show and $25 each for the "after party", where food would be served.  I asked if their was a hotel near by as the distance we were travelling would make returning that night difficult.  She then said we could stay in the "mansion".  It would cost $39 per room.  We agreed.

A couple of days later, Diana called again to say that each artist had to have 6 paying guest.  At $50 each, and since my artist didn't have that, I could no longer be free and would have to pay as well.  She did offer to discount the after party tickets to $15 instead of $25.  I told her that it was not going to be possible for my artist to get 3 more people at that amount of money and to please refund our $25 registration fee.  She went on the say that her "producers" loved his music and that, just between her and me (but to make sure I share it with my artist because the producers NEVER say this), they were pretty sure they were going to choose my artist for the music video because they liked him so much.  They just had to see how her performed live.  She also said that a representive from Universal Records was going to be present.

When I said all that was nice, but that my artist still was unable to get 3 more guest.  She told me for him to simply get "sponsors" at $5 each, and that wouldn be enough.  I spoke to my artist and we agreed.  No mininum amout of sponsors were ever mentioned.  She even said that each sponsor would be entered into a raffle and whoever name was chosen would receive money.

She then called about a week later asking for the names of the sponsors.  I emailed her the names for the "raffle" and told her he had gotten 9 people, which was $45.  It was then she told me that wasn't enough.  She said my artist needed enough sponsors to total the 3 additional guests needed, which would be $75.  I told her that this was never told to us and that he could not come up with the additional money.  She then said if he could just dend $60 that would be good enough.

She also demanded that we send the $198 via paypal for the 3 show tickets, 3 after show tickets, and the 2 rooms in the mansion.  This was also when she told me that the mansion was in Atlantic City, NJ, not Long Branch as was on a previous email (she claimed it was an old flyer she sent me and that the venue had never been changed).  Atlantic City is another 1 1/2 to 2 hours further south for us to travel and I wrote a pretty intense email informing her of my displeasure over this.  As she would not refund our money, we sucked it up and decided to continue with the trip.

She also tried to change the $60 "sponsor money" back to $75, but we refused.  She ultimately agreed bto the $60, which we paid via pay pal.  Not to mention she said the show was "dressy/elegant" and we spent money on new clothes.

The night before we were supposed to leave, January 24, 2014, I still had no specific address in Atlantic City or tickets to get in the show.  I called her 6 times before she answered and she said the tickets were FedEx for the following morning and that the venue was not in Ortley Beach, NJ, near Toms River and Seaside Heights.  She never answered as to why the venue was no longer in Atlantic City.  And were happy to be about an hous closer to home.

I loked up this new address on google maps, and though it was a nice five bedroom beach house, it was by no means a "mansion".  Looking at the interior pictures, there was not even any space where a performance could be held.

We pressed on, and having already paid alot of money, not including gas, tolls, and food, we hoped for the best.  Diana called around 9:30 in the morning of January 25, 2014 to say they were running late and instead of the show being at 5, it was now pushed back until 8:00 pm.  When we arrived in the town, we stopped at a diner to eat and I called Diana to see if we would be able to get in out rooms to change for the show.  It was 6:30 pm.  She told me that her "man" had just left to go pick up an artist at the airport, but he would be back soon.  If we drove to the house, we could wait outside until he returned.

We did this and at 7:15, without hearing back from Diana or seeing her "man" I phoned again.  At that time, Diana told me that they were on their way and for us to go in the house and pick out our rooms, just not the master bedroom, as she would be using that room.  We did so, and a few minutes later another artist and his 2 guest (not 6) arrived.  By 8 pm there was 2 other performers (never the 15 she claimed were in the show) and guests.  All impatiently waiting for Diana, her "man", DJ, producers, Universal Records, judges, etc to arrive.  NO ONE FROM ASTRO-GENESIS EVER ARRIVED.  Diana did not answer or return any calls.  There was no show or after party.

We left early the next morning.  I have emailed "Diana" and phoned her several times with no response.  It is with that experience I'm writing this.  No one, especially a young aspiring artist, should nhave to go through such a scam as this.  Diana, if that is really her name, and whatever last name she is using, alsong with this so called record label and entertainment group, Astro-Genesis, should be ashamed of themselves and should refund every cent they STOLE from innocent victims dreaming of making it big in the entertainment industry.  This company is a disgrace.

 

 


This report was posted on Ripoff Report on 01/27/2014 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Astro-Genesis-EntertainmentRecords/Palatka-Florida-32177/Astro-Genesis-EntertainmentRecords-Age-EntertainmentDiana-WellsDiana-RayDiana-Smith-Comp-1118850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

IN DIANA RAY' DEFENSE - PLEASE READ!

AUTHOR: Stacey Watkins - ()

My Name is STACEY WATKINS and I have attended ASTRO GENESIS RECORDS events and have always enjoyed myself and they were always fun and enjoyable.  I have referred people to their events and they always had a fun and enjoyable time.  The event recently in January, I was reading these allegations and I gave Diana Ray a call to find out what happened?  She expressed to me that the Company had put together the show in January and they had issues with flights out due to bad weather conditions in January so flights were cancelled, out of their control, and they hired someone to drive some guests and artists to the event and on the same day and the driver called and cancelled as well.  So, it was her job to find another driver the same day and she expressed to me she could not find another driver to get everyone there and some of the artists to the event. 

I know Ms. Ray and if it was something at she could have done within her control she would have.  Due to the weather conditions around that time, it was "snowing", the roadways were dangerous and she said could not get any flights out.   She told me that she did have a Representative at the venue, while she was still trying to get everyone there in time.  It was a difficult day that day she said because of the inclement weather conditions and it bought things to a halt and it threw the engagement off course.  She told me even though they did not cancel the event, she should have.  As she was trying to get the show on the road, the DJ called to say that he could not get there in time due to the weather conditions as well, so she knew the show had to be rescheduled. She told me that she is aware that people were going to be "upset" about it, and I understand, but she told me the Company will redo the show.  Things do happen in life beyond our control but she told me on behalf of the Company she would make every effort to have that show rescheduled to appease the people that did attend that event and the people that she was trying to get there and that is why she was getting some complaints.

My knowing of Diana Ray is that she is a "good" person at heart and this must have been something that she could not control.  My feelings go out to those that did not get to the event or those that did attend, but did not get to see what Astro Genesis Records has to offer.  I  know they are a Company that really works hard and loves aspiring talent! It's ashame that people take one event and it is blown it out of the water.  They have done many events, I attended them and people had a great time!  And, as far as Ms. Diana Ray, she is a good person and works very hard at Astro Genesis and will work out what needs to be worked out.  And, if she has not contacted you yet, she will.  I know she has alot on her plate over there.

Now, someone wrote something about About Genesis and a trailer. I asked Diana Ray about that and she told me that one of her security people was attending the event and let her work out of his trailer close to the meeting place of departure for the event that day. And, off the record someone had said something about her husband?  She is not  married.  So, that was in fault.

I am sure all of this "hoopla" is from that event and due to the weather condition cancellations.  Diana Ray express to me that she wanted to cancel it due to the weather conditions.  But she did not want to disappoint everyone but she said maybe she should have.  People that attended that event, was upset because was upset due to the DJ cancelling due to the weather whichput a dampeir on the event due to the weather.  Overall, I know Diana Ray, is a good, hardworking and professional person, and I have known her for many years and what I know of her she will work it all out to all that was affected by that day.   She is one of the nicest and kindest persons that I know. Thank you for listening! -- STACEY WATKINS

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#2 General Comment

DIANA RAY IS PROFESSIONAL & A GOOD PERSON - ASTRO GENESIS RECORDS IS AWESOME!

AUTHOR: Stacey Watkins - ()

My Name is STACEY WATKINS and I have attended ASTRO GENESIS RECORDS events and have always enjoyed myself and they were always fun and enjoyable.  I have referred people to their events and they always had a fun and enjoyable time.  The event recently in January, I was reading these allegations and I gave Diana Ray a call to find out what happened?  She expressed to me that the Company had put together the show in January and they had issues with flights out due to bad weather conditions in January so flights were cancelled, out of their control, and they hired someone to drive some guests and artists to the event and on the same day and the driver called and cancelled as well.  So, it was her job to find another driver the same day and she expressed to me she could not find another driver to get everyone there and some of the artists to the event. 

I know Ms. Ray and if it was something at she could have done within her control she would have.  Due to the weather conditions around that time, it was "snowing", the roadways were dangerous and she said could not get any flights out.   She told me that she did have a Representative at the venue, while she was still trying to get everyone there in time.  It was a difficult day that day she said because of the inclement weather conditions and it bought things to a halt and it threw the engagement off course.  She told me even though they did not cancel the event, she should have.  As she was trying to get the show on the road, the DJ called to say that he could not get there in time due to the weather conditions as well, so she knew the show had to be rescheduled. She told me that she is aware that people were going to be "upset" about it, and I understand, but she told me the Company will redo the show.  Things do happen in life beyond our control but she told me on behalf of the Company she would make every effort to have that show rescheduled to appease the people that did attend that event and the people that she was trying to get there and that is why she was getting some complaints.

My knowing of Diana Ray is that she is a "good" person at heart and this must have been something that she could not control.  My feelings go out to those that did not get to the event or those that did attend, but did not get to see what Astro Genesis Records has to offer.  I  know they are a Company that really works hard and loves aspiring talent! It's ashame that people take one event and it is blown it out of the water.  They have done many events, I attended them and people had a great time!  And, as far as Ms. Diana Ray, she is a good person and works very hard at Astro Genesis and will work out what needs to be worked out.  And, if she has not contacted you yet, she will.  I know she has alot on her plate over there.

Now, someone wrote something about About Genesis and a trailer. I asked Diana Ray about that and she told me that one of her security people was attending the event and let her work out of his trailer close to the meeting place of departure for the event that day. And, off the record someone had said something about her husband?  She is not  married.  So, that was in fault.

I am sure all of this "hoopla" is from that event and due to the weather condition cancellations.  Diana Ray express to me that she wanted to cancel it due to the weather conditions.  But she did not want to disappoint everyone but she said maybe she should have.  People that attended that event, was upset because was upset due to the DJ cancelling due to the weather whichput a damper on the event due to the weather.  Overall, I know Diana Ray, is a good, hardworking and professional person, and I have known her for many years and what I know of her she will work it all out to all that was affected by that day.   Thank you for listening! -- STACEY WATKINS

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#3 Consumer Comment

I Filed a Complaint too

AUTHOR: Baezz - ()

Hello Stacey I have also filed a complaint against Diana and astro genesis. Once it is posted, please read. Sad that there are more of us that were scammed. Makes me sick to my stomach.

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#4 Author of original report

Diana Ray Wells/AStro Genesis Records Scam

AUTHOR: Nippy - ()

I am not surprised that Ms. Wells resorted to name calling in her response.  When you have nothing else to say, that is what people do.  As a professional, intelligent person, I will stick to the facts.

1.  Diana Wells states that the showcase took place in a "mansion".  Untrue.  The venue was a small, unspectacular, ordinary beach house.  Where any performance was to take place is still a mystery.

2.  Diana Wells stated that the showcase would include judges, producers, and a representative from Universal Records (who I surmise would be quite surprised they were supposed to be there).  None of these individuals were in attendance.

3.  Diana Wells stated that the even did take place, simply the DJ did not show.  Also not true.  No one performed.  And even if they did, who exactly would they be performing for?  See #2.

4.  There was supposed to be an "after party" with food.  She charged money for tickets to this "seperate" event.  This also never occurred.  Also there was no food.

5.  I never asked for a refund for travelling expenses. I simply mentioned them out of frustration after a very disappointing, misrepresented, evening.  All I asked for was to return the money for a showcase THAT NEVER HAPPENED, an afterparty THAT NEVER HAPPENED, and for sponsor money, to show producers and judges the artist had a fan base, THAT WERE NEVER THERE.

6.  I will conceded the $39 a for each room as we did rest for exactly 3 hours as to safely be able to make the 4 hour return trip home.

Ms. Wells can call whatever names she wishes, I know I am an honest, professional person who would never run a scam such as she is.  I don't think you should get "something for nothing".  My artist and I have attended many legitamate showcases with real judges, producers, and yes DJs, and have NEVER had a problem.  I interact with professionals in the entertainment industry on behalf of my clients every day and have a reputation of integrity and professionalism.  Ms. Wells should try doing the same.

 

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#5 General Comment

Please Contact Me

AUTHOR: Ripped Off Too - ()

Dear Consumer,

I am so sorry you were another victim to Astro Genesis Records. Can you please contact me at my email address so I can tell you what she did to me. I think we might have a class action suit against this company and I would like to ask you some questions and maybe we can work together on this. Hope to hear from you soon and thank you for posting this. We thought we were the only ones. I hope more people read this and will contact us with their story. My email is luckysmile1010@aol.com. My name is Jazmine.

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#6 UPDATE Employee

STACEY MCVAIGH COMPLAINT - DIFFICULT PERSONALITY TYPE

AUTHOR: ASTRO/GENESIS RECORDS - ()

This is Diana Ray Wells of Astro/Genesis Records.  Unfortunately, when you are in the line of business that we are in, every now and then you come across a personality type that is hard to deal with.  And that is Stacey McVaigh.  She wants something for nothing.  So, if you had to deal with Stacey McVaigh, RUN.  She is a "problematic" type of personality and has a chip on her shoulders all the time.  Always looking for "fault" in things.  We feel she is "crazy".   And, as a company dealing with the public you may get that every now and then.  And, that is Stacey McVaigh.  That is my impression of her personality "unfortunately".  And, unfortunately the internet leaves room for people like her to be one of those complaint types to try to get monies out of you, any which WAY, if they can.  And, we feel that is what she is trying to do to us.  You know a type of person that may come into a grocery store and see a spill and fall and want to find a way to get monies out of that store as a opportunist.  We feel, unfortunately that is the type of person she is.  I am sorry to say that about her. 

She is trying to discredit me and our company.  But, we as a up and coming record label is fighting back against her.  Unfortunalely, She does not tell the total truth and she exaggerates.  Unfortunately, we had to deal with her.

This is Astro/Genesis Records, in answer to Stacey's comments or complaint, the event took place. It was not cancelled neither doors closed. In fact, Stacey was the 1st one with her guests to enter the mansion home. She was there before anyone else came. She got there early. And, we even left the door open for her, in particular, to make sure she got in and settled in with her and her guests before anyone else showed up to make them comfortable. I was on the phone with her when she entered the home to make sure that she was comfortable. I asked her if there was heat, was it warm enough? And, she replied yes. She had ordered two (2) rooms in the mansion home to stay overnight. She was the 1st one to enter the home, because I was on the phone with her telling her to have 1st pick over the rooms that she and her guests selected. So, I knew she was there. The event was to take place around 8pm and she arrived around 7:15pm that evening approximately. And, I told her she can enter the home because I made provisions to keep the venue open for her so that she and her guests can relax and get ready for the event. So, she was there. At 8pm other guests arrived. Astro/Genesis had a representative there on our behalf that arrived thereafter, because she arrive early.

During the course of that evening, our DJ called and said that he was having problems getting there due to the weather, ice on the roadways, it's January you know. So, he assured us that he would be delayed but he would be there. DJ called about an 1/2 hour later and said that he could not get there in time. We on our end tried to get another DJ but it was too late to get another DJ there in time. So, the event went on, we did not cancel. That event took place. It was not on the level that we normally have our events, due to the DJ but it still took place. People were there and she stayed at the venue overnight. We even charged her only $39 per room at a luxury home mansion, as a courtesy to her at that rate, in which we knew she could not get a room at a mansion estate at those prices so we discounted her two rooms at only $39 as a discount to her to make it easy for them to have a place to stay. I see she didn't mention that in her Complaint and she took the rooms gladly at that rate and stayed overnight.

All in all, due to the DJ being late we informed everyone that we would redo the event at a later date to make up for the DJ cancelling and would invite her and her guest to attend for FREE at no costs to them. We feel as long as we are redoing the event and charging them nothing to attend, that is our way of making up for the DJ. That is the only thing that we feel we are responsible for to redo the event and invite her and her guests for FREE. Because, we had the event, the doors were open. She stay and infact stayed overnight, the event took place. If the doors were closed and she could not get in, we can see giving her a refund, but she stayed and stayed overnight.

Now, all of these other things that she is mentioning in her complaint,we never promised. No one told her that we would pay for her to get there and back? People normally come to our events at their own expense. We don't cover your gas, tolls? If you are going to events, unless someone specifically told you they were going to pay for those incidentals up front, I can see she including those. But, that was not promised to her that we would cover that, she is just trying to get extra monies out of us.

So, in conclusion I can see if the event was cancelled, she could not get in, or even if she could not stay at the mansion luxury home. But, she did to everything. She got in, she stayed all night, she slept with her guests at the mansion overnight and left the next day, after enjoying all of that, she expects us to refund her money? PLUS, we are going to REDO THE ENTIRE EVENT AND INVITE HER & HER GUESTS BACK FOR FREE?

We notified her to tell her we will be redoing the event to make up for the DJ and invite her and her guests back FOR FREE WITH NO COSTS TO HER. We even told her that we were interested in signing her artist to our record label.

I'm sorry I do not know what else we can do for Ms. McVaigh. Some people are not satisfied and unappreciative. We gave her 1st picks of rooms for her and her guests at ridiculous low prices at only $39 a room. Who gets a room for $39 in a luxury home. She is not appreciative of that. Some people you just can't please and never look at the better things, but want to find things to complain about. Some people just find a way to enjoy some things then say after they enjoyed it, I want my money back even after she came to an event where the door was open, she got in and stayed and slept overnight, and we are redoing the event and allowing her and her guests to return for FREE.

We are doing all we can to please, Ms. McVaigh. Some people just want to find a way to enjoy things and then say I want my money back after she attended with her guests and stayed overnight. Some people just want to be difficult. I believe we extended everything on our end that we can do with Ms. McVaigh. Some people will find an opening and try to milk you for everything they can if they can get away with it and we believe, sad to say, that that is the kind of person Mc. Vaigh is turning out to be. We would like to redo the event, because of the DJ, and invite them back FREE OF CHARGE, that is not good enough for her. If she did not stay or the doors were closed or cancelled that is one thing, but to stay and stay overnight and then want your money back, that is another.

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