- Report: #1141326
Report - Rebuttal - Arbitrate
Complaint Review: Asurion
Asurion sent two new phones to fraudalant address.. didn't contact me to tell me a claim had been made on my policy Kanas City Missouri
*Author of original report: Buck stops here!
*General Comment: Why?!?!?!
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A fraudualnt report that my cell phone was lost was received and Asurion sent a new phone to the the fraudulant address without ever contacting me to tell me that a claim was filed. The criminals had my social security number . The only peopl who could or would know that I had phone insurance would either work for Asurion or my carrier ATT> It was an inside job! Both ATT and Asurion keep transferring me back and forth and cannot offer an explanation as to how this could have happened. Why wasn't my phone deactivated as soon as it was reported stolen ? It wasn't. Why would they send new phones without getting in touch with me ? This is criminal...not just negligent!
This report was posted on Ripoff Report on 04/24/2014 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion/Kanas-City-Missouri-64141/Asurion-sent-two-new-phones-to-fraudalant-address-didnt-contact-me-to-tell-me-a-claim-1141326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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