- Report: #1116392
Report - Rebuttal - Arbitrate
Complaint Review: ASURION
ASURIONNashville, Tennessee USA
ASURION Verizon phone insurance Total Scam Nashville Tennessee
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Total scam ! I have paid Asurion/Verizon Total protection for over 15 years and only had 1 phone replaced and it was replaced by the manufactuer. Working in the reatail/service industy for years I find it hard to believe that a company can survive with these dishonest practices.After all these years when i finally need to use my plan and have my phone replaced I'm told they will have to replace it with a diffrent one,no problem untill they inform me it would be a completely diffrent brand of phone. I bought the brand of phone I wanted to begin with, the same one they were suppouced to insure LOL.Then I was told they were haveing made up with a manufacturers warrenty bull !! Why would the manufacturer send me a diffrent brand phone I don't belive that for 1 min.Next i'm told they dont make my phone anymore understandable but i still wanted a compareable phone & the same brand,was told that wasen't going to happen. Then I'm told that the computer matches replacement phones based on size,options like a slide out keyboard and thats why i couldn't have my preferred brand. I finally agree since thats all I was apparently going to get. I recieved phone total piece of crap. No slide out keyboard, no flash on camera, a 3.something camera when mine was 5mp.End of story paid for top of the line coverage for 15 years finally use it and they send me a used phone that i didnt want. Dont waste your money
This report was posted on Ripoff Report on 01/17/2014 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASURION/Nashville-Tennessee-37201/ASURION-Verizon-phone-insurance-Total-Scam-Nashville-Tennessee-1116392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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