- Report: #1101004
Report - Rebuttal - Arbitrate
Complaint Review: Asurion
Asurion648 Grassmere Park Ste 300 Nashville, Tennessee USA
Asurion Best customer service "NOT" Nashville Tennessee
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I have insurance with Asurion thru Verizon, so when I lost my phone I went to to Verizon they called Asurion for me it took me half an hour to get thru the automated system and then finally when I was connected to an agent and after she took all my information she told me that they will send me an affidavit that I will have to fill out and fax it or upload it on their site and if I submit it before 11pm I will get my phone the next day which I submit it at 7:30 pm, and when I called the next day to see if the phone was shipped the customer service agent told me that it takes up to 24 hours for the claim to get approved or denied which (approved or denied) didn't make any sense because when I got the insurance I was told that my phone will be replaced incase of lost, damage or anything of that nature, so then they said if the claim is approved the phone will be shipped over night, so I called again after 24 hours from submitting the affidavit and that third time the customer service agent told me something totally different which is it takes them 24 hours to get the claim than another 24 hours to approve it or deny it than after that they will ship it over night, so at that point I found out that I was mislead lied to and provided with wrong information from unprofessional staff, and then I finally got approved and received my phone 6 days later I guess over night means 6 days
This report was posted on Ripoff Report on 11/20/2013 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion/Nashville-Tennessee-37211/Asurion-Best-customer-service-NOT-Nashville-Tennessee-1101004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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