- Report: #1077513
Report - Rebuttal - Arbitrate
Complaint Review: Atlantic Express Corp
Atlantic Express Corp8801 S. 78 Avenue Bridgeview, Illinois USA
Atlantic Express Corp Refuses to refund money Bridgeview Illinois
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Atlantic Express (AE) was hired to ship a car from Chicago IL to Dushanbe Tajikistan. Total price of shipment was $3100 ( $875 Chicago-Dubai, $2225 Dubai-Dushanbe)
AE has been lying and changing their commitment to us since the beginning. At first they told us we were going to make three payments. One when the car was loaded, so we went ahead an made the payment. Second when the car arrived to Dubai, and the third final payment when the car was delivered in Dushanbe.
When the car arrived to Dubai, we went ahead and made the second payment. When we asked when the car was going to be shipped to Dushanbe they said they were not going to ship the car until we made the final payment. We told them that they had told us we were gonna make final payment when the car was delivered in Dushanbe and they said that we needed to pay otherwise they would not send it.
Even though they changed their policy, we went ahead and made the final payment. Once they got full payment all of the sudden Chicago office starts saying to us that we need to contact Dubai office because they did not know when and how the car will be shipped. So we contact Dubai office, they said it will take 2-4 days to ship the car.
When the days passed we asked if the car had been shipped and then we were told that it was gonna take a while because it was not practical for them to send only one car. Thus, we decided to ask some of our friends in Dubai to pick up the car and shipped it through another company. So we told them they needed to refund the remaining balance.
All of the sudden both Chicago and Dubai office start saying that if we pick up the car, they need to get $1090 for local charges and Dubai import fees. When we proved to them that they were cheating as there are no import fees since the car was not going to stay in Dubai they backed off. We told them our friends were going to pick up the car, but they said we could give them the address of the shipping company and they will deliver it themselves.
However, this is not all they did, they went ahead and paid for the car to be shipped to Dushanbe. No one asked them to pay for shipment they were supposed to only deliver the car, the reason they did it was because AE was charging $2225 to send the car from Dubai to Dushanbe. When they said it was gonna take longer to send the car we looked for shipping company ourselves the one that we found was quoting at $1500-1600. So , AE realized they could take this extra money from us and went ahead and paid for shipment themselves.
Even though they did not do what they were supposed to do (just deliver the car to the shipping company) still we asked them to refund the balance because what they paid was still less than what we had paid ( we paid $3100, $875 Chicago - Dubai, and $2225 was from Dubai to Dushanbe). What they said they paid was $350 for Dubai import and $1600 for transport so they paid a total of $1950. As you can see there is a balance of $275 that is ours. Dubai office said to refund any excess paid by us, but Chicago office says they wont refund anything. One of the freigh cashiers at Chicago office simply said we should have shopped around before doing business with them and that they will not refund money.
The remaining balance of $275 is rightfully ours but AE is refuses to refund our money
This report was posted on Ripoff Report on 08/20/2013 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlantic-Express-Corp/-Bridgeview-Illinois-60455/Atlantic-Express-Corp-Refuses-to-refund-money-Bridgeview-Illinois-1077513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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