- Report: #1104029
Report - Rebuttal - Arbitrate
Complaint Review: Atlantic Volkswagen
Atlantic Volkswagen555 Sunrise Highway West Islip, New York USA
Atlantic Volkswagen Sunrise Imports, LLC Wrongfully charged for programs I did not agree to paying for. Tricked into initialing a page with programs West Islip New York
*Author of original report: Not as stupid as it first seems
*Consumer Comment: YOU Said It Over and Over
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To whom it may concern,
On September 27th I saw an advertisement in a local paper for a 2013 Hyundai Sonata. I have included a file which shows the advertisement. When I went to the car dealership “Atlantic Volkswagen” (555 Sunrise Highway West Islip, New York 11795 tel# 631-650-3400) I checked the car out and liked it and offered to buy it and was told by the Salesman Jim Doyle the only way that I could buy it was by financing the car. I insisted on paying cash or a certified bank check and mentioned that in the advertisement there was no mention about having to finance, but I was still denied. So I left the dealership and did not buy the car thinking at the time that it was strange the dealership would not sell me the car without a loan. Just after 12:00 p.m. that day I got a call from Jim Doyle explaining to me that there would be no additional loan fees, and that I could pay it off as soon as I wanted, so it should not make that big of a difference. I agreed to this and unfortunately now I know now why they wanted me to take a loan. It was during the loan process I was misled, deceived and lied to. This deception allowed the dealership to now have in their position forms with my initials and signatures on them. The dealer’s paperwork shows that I agreed to purchase four programs that I never agreed to. Two of the four programs I do not even know what they are. I received no paperwork among the papers they gave me after the sale that explain these programs. I initialed one form because I was told by the finance person that he has to by law explain all the programs to me. I told the finance person that I did not want to buy any additional items for the car. The finance person said o.k. but you must at least initial the page so I can prove to my supervisor that I showed you these programs. Now this form is being used as proof against me that I wanted these programs? Since I did not get a copy of this with my paper work it is very possible the boxes were checked off after I initialed the form. The bill of sale was not explained at all. I did not even know it was the bill of sale. A piece of paper was slid in front of me and I was asked to initial by the black X marks and sign the bottom left corner. All the numbers are on the far right side of the form which I was not even shown and since there was not a copy of this given to me at the time of sale I do not even know if the numbers were even there. If I had known the total cost of the car was $22,723 I would have never signed. Also another deceiving trick that was used was making me wait in the showroom for 2 ½ hours before starting the loan process. The programs that I have been charged for and never wanted are NITRO which I still have no idea what this program is, VSC Refund never explained this and do not know how this works, My Star which do not know how this works and I think the car needs to have GPS or Navigation which the car does not have, Car Wash which I thought was given to me at no charge. The total cost that I do not agree with for the four plans is $3,830 plus $332 tax for a total of $4,162 each plan cost $957.50. I was also charge a loan fee of $332.00 even though I was told I was not going to be charged a loan fee.
When I went back to the dealership to complain about the situation, the manager, Romaine Perkins, said nothing he could do because all the papers are signed and the numbers add up. I left very unhappy because I knew I was totally scammed. As I noted earlier I never received copies of the two pages of the paperwork that the dealer is using to claim the deal was proper, with the package of paperwork I was given after the sale.
This report was posted on Ripoff Report on 12/03/2013 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlantic-Volkswagen/West-Islip-New-York-11795/Atlantic-Volkswagen-Sunrise-Imports-LLC-Wrongfully-charged-for-programs-I-did-not-agre-1104029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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