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Report: #1311409

Complaint Review: AT&T office of President - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shawn — ocoee Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • AT&T office of President Nationwide USA

AT&T office of President Natalie Dukes, Randall Stephenson, George Mason ATT lied about original cost to bunderstand. Told me I would owe $0 if cancelled and turned to collections agency for $150 . I have recording of call Texas, Georgia Texas,Georgia

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 Being an AT&T user for several years I went to find out what the new bundle package was with them buying out DirecTV and getting the new Digital Life security system for my home. After getting a written copy of the charges and my monthly billing the following day I went to the ATT store to sign up. After signing up I got an email stating the price was different so I contacted corporate. Dealing with corporate the day I had all the services installed the office of the president said they would go ahead and match the pricing so I did. The day after installation I got a call from another young lady in the office the president stating they cannot match the price and it would not want it I need to get it removed. This is after I had already had Bright House and Safe Touch security removed from my home and I was going to have to pay a fee to have them come back out and we can stall. Through all the next week the Office of the President stated I would owe absolutely nothing if I cancel all my services including my cell service and I was going over to Verizon. Two weeks later I get a notice in the mail that I owe $152 so I sent it to the Office of the President which they stated I owe nothing. I then get another letter from a collection agency stating it will go against my credit if I do not pay $152 so therefore I paid it. I have a recording of a conversation with me in the office of the president stating there would be no cost if I had canceled my service before April 8th and I did so by March 24th.

This report was posted on Ripoff Report on 06/14/2016 04:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-office-of-president/nationwide/att-office-of-president-natalie-dukes-randall-stephenson-george-mason-att-lied-about-1311409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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