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Report: #1267180

Complaint Review: AT&T Services - Nationwide

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  • Reported By: Jim-LA — Los Angeles California USA
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  • AT&T Services Nationwide USA

AT&T Services Legalized Crime? Carol Stream Illinois

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AT&T has become legalized crime! I started with Pacific Bell in the 70’s, and then they were acquired by SBC. In 2005 SBC bought AT&T who had acquired Air Touch cellular. The new giant Telco then began making changes to their operational procedures in order to increase revenues. I experienced bill increase after bill increase.

Illegal telemarketing calls from domestic and international scammers started coming to my phones to the tune of 8-12 per day. The increase was the result of cheap “autodialers” that could “spoof” Caller ID’s. AT&T wanted to charge me even more to help rid me of the illegal calls. But what they offered wasn’t capable of blocking “spoofed” numbers (the vast majority of junk calls today are spoofed). AT&T would not/will not allow Simultaneous Ring services on their non-VoIP landlines. This service is required in order to use Nomorobo, a free service that blocks illegal calls.

The real reason behind AT&T’s reluctance to help consumers deal with illegal calls is all about AT&T revenue. They charge DIP fees to the illegal callers, charge their customer’s fees for rudimentary blocking services, and only offer Simultaneous Ring services on their more expensive U-Verse VoIP telephone service. AT&T is no longer interested in providing customer care because they don’t make money from that. Their policies and guidelines have been evolving so as to focus on revenue producing activities. They have had layoffs to trim their work force and lower operating costs. The layoffs hit many non-revenue producing areas such as customer service.

I switched to U-Verse and had my landline numbers transferred. The costs of my new services were higher than the cost of my previous landline services, and that was after their introductory discounts and lower rates for new U-Verse customers! But I had Simultaneous Ring enabled and signed up for Nomorobo immediately. Nomorobo works great for me.

Since transferring my services to U-Verse, I’ve had an ongoing issue with U-Verse billing. Unlike their older landline billing, U-Verse has reduced their billing cycle to what I believe constitutes an illegal and fraudulent financial system aimed at boosting revenues. All my other utility bills are payable in about 3 weeks. U-Verse wants payment in less than two weeks and charges late fees if they don’t receive payment in that ridiculously short time. Plus what they are billing for is all about next month so we are paying them in advance. They want the float on our money for 30 days to help boost their revenues.

I regularly travel for business and am often out of town when their bill shows up. I had no problem with payment timing on their old landline service for many years. I have written them six letters about the U-Verse billing problem so far without a single response! That fact coupled with my experience dealing with customer care during installation of U-Verse (what a joke that was) has me convinced they do not wish to provide customer care services period. And as far as their paperless billing goes, I won’t use their automatic billing because I don’t trust them with my credit card. Why should I, they have a history of cheating me with overcharges.

Dealing with AT&T has become like dealing with the mafia. The mafia knows how to go about ripping people off using border-line legal methods. I’m convinced this new AT&T has been learning from the mafia! They have moved into the world of organized crime and use fraudulent practices to milk their customers and keep growing their revenues.

Its downhill from here folks! I’m not taking anymore poor customer care and over priced services from these crooks. My initial one year of U-Verse service ends this month and, after nearly 40 years of business with AT&T companies, I will be switching to a different service provider. 

This report was posted on Ripoff Report on 11/10/2015 09:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-services/nationwide/atampt-services-legalized-crime-carol-stream-illinois-1267180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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