- Report: #365388
Report - Rebuttal - Arbitrate
Complaint Review: AT&T (Uverse Service)
AT&T (Uverse Service)One AT&T Way Bedminster, New Jersey U.S.A.
AT&T (Uverse Service) SCAM: Did not receive returned equipment via UPS Bedminster New Jersey
*Consumer Comment: Glad you resolved the issue. Tanie has no idea what he/she is talking about.
*Consumer Comment: Shipping problems
*Author of original report: Caught
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Almost two months later, I received a bill from AT&T stating that they did not ever receive my equipment. The charge on the bill is $956.00. I immediately contacted AT&T to let them know that I did ship the equipment on 6/6/08. They said they would start an investigation and I would receive a call within 48 business hours. I never received a call. I called back again. No updates. They asked me to call back again in three or four days. Long story short, I have called them about 6 times over the last three weeks. Everytime, I get a different story. Some representives have told me that someone at AT&T should have the tracking number as they generated the UPS shipping label that they sent me. However, I have not been able to get it from them yet. The last that I was told was that the invetigation was opened with the wrong department... billing instead of equipment. They have now supposedly opened an investigation with the equipment department and I supposed to call them back for an update at the end of this week.
My concern is that they are not really investigating this with UPS and that I am going to get stuck with this on my credit record. I have seen atleast one of complaint on this site that was similar. For that one, the tracking # was thrown away by the customer after he confirmed that AT&T received his equipment. Then, AT&T did the same thing to him by coming back after a couple of months and saying they never received his equipment and I beleive his bill was $880.00. He complained that AT&T would rather have a customer pay so that they could have new eqipment for their next customer instead of using used equipment. There is somthing very suspicious about this whole thing and I am just trying to figure out what to do about it. I would think that AT&T could atleast provide me with the tracking number that they generated as the shipper so that I could confirm the status with UPS. Atleast then, I would know who to go after... whether it be UPS, the place I shipped the package, or AT&T. Any help would be greatly appreciated.
This report was posted on Ripoff Report on 08/21/2008 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Uverse-Service/Bedminster-New-Jersey-07921/ATT-Uverse-Service-SCAM-Did-not-receive-returned-equipment-via-UPS-Bedminster-New-Jers-365388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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