- Report: #886782
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Uverse
AT&T UverseCarol Stream, Illinois United States of America
AT&T Uverse Billed for goods and services not recieved Carol Stream, Illinois
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12-22-11 48 hours after my call I still had not recieved any service , so I called AT&T and was told the tech would be out in 72 hours . Upon checking with the rep Much to my supprise they still had not changed the address. I was told a manager would call me in 72 hours. no call
12-27-11 Still no uverse I called again and was told a suporvisor would call me in 72 hours. I was fed up and cancelled the order. I recieved a bill on 1-25-12 for the installation that was not performed and the gateway that was sent back. I called AT&T and after 40 minutes I was able to speak to a rep. I explained the problem and gave the tracking number to him. The rep said the accuont would be closed and not to expect any more bills.I was told a manager would call in 72 hours. No call
1-6-12 After calling AT&T again I was so irritated I cancelled all my services I was getting from AT&T
2-20-12 I recieved another bill ,made another call was told the matter was taken care of.I was told a manager would call me in 72 hours. no call.
March 2012 I recieved a letter from a collection agency and was told if I did not pay this billthere would be problems with my credit rating
Called At&T again ,so far I have spent almost 12 hours on the phone over this matter.
5-22-12 I recived a call from AT&T DEmanding Payment again.
This report was posted on Ripoff Report on 05/23/2012 03:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Uverse/Carol-Stream-Illinois-/ATT-Uverse-Billed-for-goods-and-services-not-recieved-Carol-Stream-Illinois-886782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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