• Report: #886782

Complaint Review: AT&T Uverse

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  • Submitted: Wed, May 23, 2012
  • Updated: Thu, May 24, 2012

  • Reported By: Richard — Slidell Louisiana United States of America
AT&T Uverse
Carol Stream, Illinois United States of America

AT&T Uverse Billed for goods and services not recieved Carol Stream, Illinois

*Consumer Suggestion: How to resolve issue

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 On 12-18-11 I ordered AT&T Uverse . The tech showed up on 12-22-11 and started nstallation on my neighbors house , much to my neighbor's supprise. My neighbor told the tech he did not order uverse , upon checking the work order ,my name was on the order and my neighbors address . The tech called his office and left . A day later the internet gateway showed up at the wrong address. The gateway was returned.    I called AT&T and explained that they had the wrong addres on the order and was told that it would be changed and a tech would be at my house for installation in 24 hours .                                    

 12-22-11    48 hours after my call I still had not recieved any service , so I called AT&T and was told the tech would be out in 72 hours . Upon checking with the rep Much to my supprise they still had not changed the address. I was told a manager would call me in 72 hours. no call

12-27-11  Still no uverse  I called again and was told a suporvisor would call me in 72 hours.  I was fed up and cancelled the order. I recieved a bill on 1-25-12 for the installation that was not performed and the gateway that was sent back. I called AT&T and after 40 minutes I was able to speak to a rep. I explained the problem and gave the tracking number to him. The rep said the accuont would be closed and not to expect any more bills.I was told a manager would call in 72 hours. No call

1-6-12 After calling AT&T again I was so irritated I cancelled all my services I was getting from AT&T

2-20-12 I recieved another bill ,made another call was told the matter was taken care of.I was told a manager would call me in 72 hours. no call.

March 2012 I recieved a letter from a collection agency and was told if I did not pay this billthere would be problems with my credit rating

Called At&T again ,so far I have spent almost 12 hours on the phone over this matter.

5-22-12 I recived a call from AT&T DEmanding Payment again.

This report was posted on Ripoff Report on 05/23/2012 03:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Uverse/Carol-Stream-Illinois-/ATT-Uverse-Billed-for-goods-and-services-not-recieved-Carol-Stream-Illinois-886782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

How to resolve issue

AUTHOR: Not Applicable - (United States of America)

I'm having problems with AT&T as well. I would suggest that you file a report with the BBB of Dallas, the Attorney General of Texas, the FTC, and the FCC. AT&T's corporate address is 208 South Akard Street  Dallas, TX 75202.
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