• Report: #520292

Complaint Review: AT&T WIRELESS - CINGULAR WIRELESS

  • Submitted: Thu, November 05, 2009
  • Updated: Mon, November 09, 2009

  • Reported By: Jo — Hermitage Tennessee USA
AT&T WIRELESS - CINGULAR WIRELESS
Slidell, Louisiana United States of America

AT&T WIRELESS - CINGULAR WIRELESS a new account was set up without my knowledge or permission, Slidell, Louisiana

*Author of original report: Sorry for the confusion.

*Consumer Comment: It's hard to make out from your complaint...

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Back in 2007 I added a line on my cingular account (before it was AT&T) for my roommate at the time.  He moved back home to LA around May 2007.  He called me around July to ask if he could take his number off my account and open his own account.  I said that was fine with me as I no longer had to track him down for his phone bill, I thought nothing more of it as the number is no longer on my monthly bill that came to my house.


Then on Friday October 9th 2009 I had a phone call from BCR collection agency saying I owed AT&T over $300.  I told them I had credit on my account and who are they.  They had an address for me in MS.  I am orginally from England and have only ever lived in VA and moved to TN in March of this year (2009).  I told them this was fraud and I was calling AT&T.  They gave me a hard time and I told them to stop calling me that this was not my debt and fraud.  I then called AT&T right away and went through to the fraud department and made a report.


Next day the debt collectors called me again and I told them to stop calling me that I had been in touch with AT&T and there was a fraud case with them pending.  They said how do we know, I said call AT&T.  They were not easy to deal with at all, very pushy and rude.  I called AT&T and told them to get them to stop calling me as it was not my debt.  Then we looked further into the case.  Come to find out it was my old roommates phone.  What AT&T had done was done a relocation on my account so he could have a phone with a LA area code and sent the bill to his address.  They made all these changes to the account with my permission or knowledge.  My old roommate was not an authorized on my account, it was mine alone.  AT&T say this is my debt.  I have asked them for proof I authorized this with my signature or voice, they don't have anything.  I said how can you say this is my debt with no proof?  Get this, this is AT&T's policy.  Anyone who has the last 4 of your social security can make changes to your account, they don't need to prove they are the account holder.  My old roommate does not know any of my personal information.  He is a Police Officer in LA and I hold a Private Investigation Licence.  I am very careful to where my personal information goes.


I don't understand how they can say this is my debt when I have not authorized it and they have no proof.  I also want to know how they protect there customers?  I have got in touch with the BBB to resolve this and still going though it even though an AT&T rep in the resolution department has called me twice and says it is my debt.  I hope no one else has to deal with Arash Rahnama as he has not resolved anything.  He has stated my roommate has lied to me and knows my personal information.  Where do I go from here?  I need help because there is no reasoning with AT&T and this is going to affect my credit if I don't resolve this issue.  My roommate says he paid them and even moved his phone to Verizon which he could not have done until the bill was paid in full.  I tired of getting the run around and getting know where.  Help


This report was posted on Ripoff Report on 11/05/2009 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-WIRELESS-CINGULAR-WIRELESS/Slidell-Louisiana-/ATT-WIRELESS-CINGULAR-WIRELESS-a-new-account-was-set-up-without-my-knowledge-or-permis-520292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Sorry for the confusion.

AUTHOR: Jo - (USA)

I thought I explained well but I guess not.  I had 3 lines on my account at one time, 2 mine and 1 for my old roommate.  This all happened in VA where I lived (till I moved to TN in March 2009).  My roommate moved to LA back in May 2007 and took his phone with him that was on my account (Only my account he was not on the account nor was he an authorized user).  He was just going to send me what he owed me each month.  Around July 2007 he called and asked if he could take his phone number and open up his own account so he could change the area code.  I had no problem with this as he could then take care of his own bill and change his number.  What I did not agree to was it still being in my name, it was going to be his own account.  AT&T never called me to make any changes to my account, they just did it all in store.  They put this all in my name and sent the bill to his address, I never saw the bill and still to this day have never seen a bill.  He should NEVER have been able to make these changes to my account, AT&T should have not allowed it to happen without my say so.  My old roommate has stated he knows nothing of my personal information and they just did all this in the store in Slidell, LA. 

I am an authorized user on my boyfriends cable bill as I pay it, but I can't call up and make changes to his account and put HBO or anything on it.  I am an authorized user on that account and can't do it, but my old roommate was not even an authorized user on my AT&T account yet AT&T made these changes. 

First off AT&T should not have allowed this to happen to me (there customer) yet did.  Second this is not my debt and they should go after my old roommate for the debt, not me.  They allowed a new account for him, because if I knew about it I would have put an end to it right away.  If need be paid the $150 for early cancellation.  But yet I am the victim here and the one being attacked and going to be hurt.  AT&T say this is not fraud as I knew the person.  But what is it then?  I never gave permission for it.  They don't have my signature or voice authorizing these changes to my account.  Keep saying my roommate had the last 4 of my social and he says he does not.

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#2 Consumer Comment

It's hard to make out from your complaint...

AUTHOR: Ronny g - (USA)

...who has committed the fraud. You do state in the beginning of your report that you added a second line for your roommate. In that case you would be responsible..just like if you co-sign a loan

Now if this complaint has nothing to do with the second line for your roommate..then you really didn't even need to mention it.

What you need to do is find out who is doing this. Who is the bill being sent to? You say you hold an investigators license so how hard can it be for you to find out who is getting the bill? If you are getting the bill..it should list numbers that were called and to whom..and that can help you track down who has used your SS number to open an account or change information.

I do agree that simply knowing the last 4 digits of your SS# should not be enough info to make any changes..but if that is their policy..and someone does make changes..that is identity theft. I guess since you simply telling the phone company this is a fraudulent account is not enough..so you need to take extra steps to prove it.

If you can prove it..and ATT still will not give any recourse..then not only should you report back here..but you may need to take additional legal action.
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