I am writing this out of extreme frustration with AT&T Wireless. I have owned a small business in California for 16 years and have had this same phone number through all of their corporate changes the entire time (to Cingular, back to AT&T, etc). I am the sole business owner.
I admit that I haven't had any problems with this account or with AT&T up until now. Approximately November of 2009 I received my usual email to pay my bill online and I logged in to pay it. My password wouldn't work. I phoned AT&T to clear this up and they refused to give me any information saying that I needed to contact my company Administrator. Growing more frustrated I kept stating that I was the only person on the account and they stated that no, they had a different name listed but they refused to give me the name. They said I was only an authorized user. Well, about ten phone calls, which included AT&T reps hanging up on me, AT&T reps leaving me on hold forever, AT&T reps promising to call me back and then never returning my calls, it became clear that an AT&T employee, by the name of S. Zomorrodi had put his or her name down as the owner of my account. The account rep stated it, was "no big deal" and just a mix up and that he would put it through to be fixed. Well, fast forward to almost April of 2010. It has NOT been fixed. I still cannot access my account yet I am expected to pay for it. I feel like I have been beating my head against a brick wall of sheer and utter incompetency.
They seem completely incapable of being able to merely look at my account and determine that I did not, as the ONLY authorized person on the account WITH A PASSCODE did NOT authorize this. So far I have five months of billing that I have paid and I have NO BILLING STATEMENT for them as I had signed up for paperless billing and was accustomed to downloading them. I can't change to regular paper billing because I'm not authorized. For my own company.
I have called AT&T every single month and have gone through the same circus act of being on hold, being told it was being "researched", being promised a phone call back, being assured it would be resolved and, oh, I need to pay my bill in the meantime or my phone will be shut off.
Is there anything else I can do?? I'm going to go into the physical store and see if any real life people can help me but I was told on the phone not to bother doing that, that they would just call the same phone numbers I've been calling.
I can't believe I am this TRAPPED. I NEED my cell phone and current phone number to remain as is for now as I have over 200 business contacts in my contact list. Due to the nature of my business I can't just arbitrarily switch providers and thus numbers. I would love to though! I would love to tell them where to stick it and have them forward all future bills to this "AT&T employee"'s house. I investigated this person's identity and I have their home address and phone but so far when I call their home phone it just rings. I may go to a private investigator to see if I can get more information on this person and demand they fix their mistake. Maybe contacting them in their off hours will shock them enough into taking action.
THIS IS INSANE.