- Report: #582524
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Wireless (formerly Cingular)
AT&T Wireless (formerly Cingular)115 East 55th St New York, New York United States of America
AT&T Wireless (formerly Cingular) Fraud New York, New York
*Author of original report: Problem finally corrected.
*Author of original report: Back to the original deduction. *sigh*
*Author of original report: Shocking. Still not resolved as of 5/14/2010.
*Author of original report: Thanks for the reminder...
*UPDATE Employee: You need to go to the store.
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I admit that I haven't had any problems with this account or with AT&T up until now. Approximately November of 2009 I received my usual email to pay my bill online and I logged in to pay it. My password wouldn't work. I phoned AT&T to clear this up and they refused to give me any information saying that I needed to contact my company Administrator. Growing more frustrated I kept stating that I was the only person on the account and they stated that no, they had a different name listed but they refused to give me the name. They said I was only an authorized user. Well, about ten phone calls, which included AT&T reps hanging up on me, AT&T reps leaving me on hold forever, AT&T reps promising to call me back and then never returning my calls, it became clear that an AT&T employee, by the name of S. Zomorrodi had put his or her name down as the owner of my account. The account rep stated it, was "no big deal" and just a mix up and that he would put it through to be fixed. Well, fast forward to almost April of 2010. It has NOT been fixed. I still cannot access my account yet I am expected to pay for it. I feel like I have been beating my head against a brick wall of sheer and utter incompetency.
They seem completely incapable of being able to merely look at my account and determine that I did not, as the ONLY authorized person on the account WITH A PASSCODE did NOT authorize this. So far I have five months of billing that I have paid and I have NO BILLING STATEMENT for them as I had signed up for paperless billing and was accustomed to downloading them. I can't change to regular paper billing because I'm not authorized. For my own company.
I have called AT&T every single month and have gone through the same circus act of being on hold, being told it was being "researched", being promised a phone call back, being assured it would be resolved and, oh, I need to pay my bill in the meantime or my phone will be shut off.
Is there anything else I can do?? I'm going to go into the physical store and see if any real life people can help me but I was told on the phone not to bother doing that, that they would just call the same phone numbers I've been calling.
I can't believe I am this TRAPPED. I NEED my cell phone and current phone number to remain as is for now as I have over 200 business contacts in my contact list. Due to the nature of my business I can't just arbitrarily switch providers and thus numbers. I would love to though! I would love to tell them where to stick it and have them forward all future bills to this "AT&T employee"'s house. I investigated this person's identity and I have their home address and phone but so far when I call their home phone it just rings. I may go to a private investigator to see if I can get more information on this person and demand they fix their mistake. Maybe contacting them in their off hours will shock them enough into taking action.
THIS IS INSANE.
This report was posted on Ripoff Report on 03/18/2010 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Wireless-formerly-Cingular/New-York-New-York-10022/ATT-Wireless-formerly-Cingular-Fraud-New-York-New-York-582524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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