• Report: #1095762

Complaint Review: AT&T wireless

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  • Submitted: Wed, October 30, 2013
  • Updated: Wed, October 30, 2013

  • Reported By: rbrown5518 — San Francisco California
AT&T wireless
175 E. Houston San Antoino TX, Texas USA

AT&T wireless I wish to complain about the level of service at AT&T…it’s bad San Antoino TX Texas

*General Comment: Cant...

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I wish to complain about the level of service at AT&T…it’s bad.
My Blackberry 9900 (BB) was purchased in February 2013, so it’s currently under the one year warranty.  October 19th  I went to an ATT&T store in Napa CA to replace my malfunction BB , and was told to go to Device Support Center and they would be happy to help.
On Sunday October 20th I went to the ATT DSC store San Francisco, and was treated with what I can only call “disdain”.  I was given a battery to for malfunction BB and later sent a “refurbished” BB that is not working. I took the first BB to the Market Street store on October 26th and informed the management a staff that the unit is NOT updating with my emails, calendar, etc., not syncing, and the apps are no longer being support by BB for many key functions.  It was stated over and over again the same mantra about replacing my unit with the same unit … Ad nauseam! This Market Street crowd would not even mail the refurbished phone back
At the same time this is happening I’m trying to remove myself from the family plan to my own plan and using  my company discount.  I was told to call a 800 331 0500 number to accept the transfer on Saturday and was shifted to an “endless” prompt to push an series of numbers which lead to nowhere special. I pushed “0” and was told that 800 number only work on the weekdays, which is not true, because it was not the right number.  After many agonizing calls and hours dealing with  ATT’s “trained” staff (NOT)  I got my number migrated to my number but I could NOT use my company discount which make little since to my brain.  While on the phone to your equipment “specialist” I begged and groveled for a different phone. Your specialist repeated ad nauseam the same policy dogma.  After I repeated for the 8-10 time that this BB is not function with my work email, calendar, and apps just are not keeping up.  But the worst part was my hour plus conversation with a  (manager) in the south Florida area somewhere who said many things but none were helpful … at all.  The Manager would not allow me to talk to anyone above her… in fact she said there was no one above her to “handle” my issues. She would not offer any workable solutions beyond … I should go out and buy a phone and figure out how to get the SIM card to work.  
Although there were a lot of other things that I could not possible put  on this  one-page note, I really want one source to deal with  AT&T to handle my Mobil phone issues. NOT ten people for ten issues
  I would like a different phone as a replacement.  I would like my phone migrated without starting a new 2-year plan, I would like to use my company discount, and not pay a transfer fee. I would not like to be treated like an idiot by your staff.


This report was posted on Ripoff Report on 10/30/2013 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-wireless/San-Antoino-TX-Texas-78205/ATT-wireless-I-wish-to-complain-about-the-level-of-service-at-ATTits-bad-San-Anto-1095762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Cant...

AUTHOR: Tyg - ()

 Its unfortunate but you cant have what you want. Its not hard to understand. They have to put you on a standard 2 year contract otherwise they have no way to hold you accountable if you cancel the service. Second, they can only replace your phone with a exact model. This is because the American consumer will lie, cheat, and bullshit to get thier way despite the costs to anyone else. This is why they will not just "give you a new phone". You may qualify for a company discount but it normally takes atleast two billing cycles for them to apply it.

You are confusing your one year MANUFACTURERS warrenty with the service that ATT supplies. Just because you are a customer of ATT doesnt mean they have to replace your phone if a defect arrises. This is WHY you are sent a REMANUFACTURED phone. If you feel that strongly about replacing your phone, you will have to go buy a NEW phone at the actual retail price. And I can assure you that its not the cheap price you paid. Most cellphones go for around $500.00+.

You will have to keep working WITHIN AT&Ts internal system until your phone issue is resolved. All your other demands are just that..demands. They are NOT going to treat you ANY different then the next customer. You can b***h all you like but your demands are HIGHLY unrealistic. I suggest that if you wish that level of accomidation that you buy a island and become king of it. Then you can have any demand you like.

You are treated no different then any other customer. No they will not waive the fees associated with starting a new account. No they will not allow a migration without a contract. Just because the number was on one account doesnt mean that YOU are trustworthy enough to be allowed a phone without a contract. Its about YOUR credit, not the original account holders credit.

You have a lot of demands, all of which can not be met by AT&T. SInce they can not do as you want I suggest that you leave AT&T and maybe try a different company. You probably wont get to keep your number as you dont own it. You might try prepaid, there is no contract involved. Theres also no customer service or phone replacment. So the choice is yours.

As for them not treating you like a "idiot", did you ever think thats how you might sound to them? Everything you are asking for goes directly against ATT terms. Its thier game and thier ball. You are attempting to get your way against a giant corporation that doesnt see you as a person just a phone number that is making demands. They WILL NOT give you your way, I know Ive tried.

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