- Report: #803811
Report - Rebuttal - Arbitrate
Complaint Review: AT&T
AT&TAtlanta, Georgia United States of America
AT&T AT&T Mobility, American Telephone and Telegraph, GoPhone, AT&T GoPhone, AT&T Wireless taking my money from me, will not issue a refund. Atlanta, Georgia
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I called them today to get a refund of my credit balance. They won't refund it. And they say that I should use the balance before I port the number. What a ridiculous solution! I don't have a working AT&T GoPhone, and I am NOT going to purchase one again just so it can make the work for the people at AT&T easier. I AM entitled to a refund and AT&T does not need to get away with people taking people's money.
I am also sick of their web forums, their automated systems, and their customer service being a last priority. Whenever you reach customer service, they are divided into apartments and they say you can not contact the supervisors. Their rate plans are also the worst and so are their phones. I am glad to leave their company. I am still entitled to the refund of the credit balance. They must change their unethical policies and the consumers need to be warned.
This report was posted on Ripoff Report on 12/01/2011 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/Atlanta-Georgia-/ATT-ATT-Mobility-American-Telephone-and-Telegraph-GoPhone-ATT-GoPhone-ATT-Wireless-803811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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