Complaint Review: AT&T - Chicago Illinois
- AT&T 70 W Madison Chicago, Illinois USA
- Phone: (312) 263-1799
- Web: att.com
- Category: Online Trading
AT&T $650 SCAM AT&T Store Stole My Trade in Phone Chicago Illinois
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Earlier this year I went into an AT&T store to trade in an iPhone and get a new one and switch service from Verizon to AT&T. I trade gave them my old phone which was still being paid for but they told me they would give me a $650 refund reward for switching to their service. They also charged me another $250 as a deposit but said I would be credited for this later. That must did happen later.
But the refund for my trade in phone never happened. I called and chatted over and over online and on the phone with the store, with the national company. They told me to take the final bill from Verizon once I finally got it. I did that once it arrived, once they made that understandable as what must be turned in. I went to the store and gave them a copy of the bill. The store clerk sdaid he was taking care of all that was needed for the $650 reward.
I waited and waited.
I called.
I never got it. When I called the store they told me they kept no records. When I called the company various things would happen like...I would suddenly be disconnected more often than not. Or I would be switched over and over to different agents.
I finally switched back to Verizon! They took the money I owed for the previous account out of my bank account! So I've already paid for the phone I traded in to AT&T.
Verizon has now already given me the similar reward they offer for new (or returning) customers since I traded in the phone I got from that AT&T store.
Now AT&T says I owe them $693 for the phone they gave me. But they never gave me credit for the phone I gave them.
This is maddening!!! I'm also going to NBC Responds here on Channel 5 in Chicago.
This report was posted on Ripoff Report on 07/21/2016 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/chicago-illinois/att-650-scam-att-store-stole-my-trade-in-phone-chicago-illinois-1318154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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