- Report: #1113762
Report - Rebuttal - Arbitrate
Complaint Review: AT&T
AT&T, ATT, U-Verse, UVerse AT&T U-verse Charges Exorbitant Restoral Fees $30 for Each Line of Service in Their "Bundle." Dallas Texas
*General Comment: U-verse Changed Restoral Fee Policy
*Author of original report: Tyg... Illiterate troll d******** or ATT crony?
*General Comment: First...
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Hello, last year I was going through economic hardship, and I was was 10 days late on my AT&T U-Verse payment. I guess my mortgage payment was just more important to me. Plus, I thought it would only be a $30 charge due to the fact that I purchased a "bundle" not three separate lines of service, and the fact that my previous provider only had the single $30 restoral fee. This amounted to a $90 charge, which I stupidly paid it instead of trying to get it reversed.
Now, almost a year later, I'm going out of town for 3-4 weeks, and want only my phone and tv placed on vacation hold. My house sitter needs the internet to do college work. So I called AT&T and was told that they cannot place my phone and tv on hold without also placing the internet on hold. That, in fact, their system does not allow them to do so because the services are "bundled."
I just want to know which is it? Am I paying for a bundle or three separate services?! It seems awfully convenient to separate the services when charging restoral fees, but bundle them when marketing and actually providing the service. Please people, let's get a class action going. If not for ourselves, for every other person in America that is getting screwed by these c****.
This report was posted on Ripoff Report on 01/07/2014 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/Dallas-Texas-75202/ATT-ATT-U-Verse-UVerse-ATT-U-verse-Charges-Exorbitant-Restoral-Fees-30-for-Each-Lin-1113762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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