- Report: #1087955
Report - Rebuttal - Arbitrate
Complaint Review: at&t
at&t7421 penril ct Orlando, Florida USA
at&t Supervisor victor worst customer service ever Orlando Florida
*Consumer Comment: Do you see that attitude of the rebuttal?
*General Comment: get ready!!!
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At&t is the phone company ever. I have three lines with this company, one of my phones was stolen so I called to report it to have my line suspended. I called on sept 4 and was advised by a rep the would suspend it and only charge me 10dollars a month for that line the next 6 months until I can purchase another phone a retail price..I then called in 4 days later and spoke to another rep on sept 8 and confirmed it..then on sept 27 I received my bill where I was charged 41.99 for the suspended line .so I called at&t and spoke to a rep in reference to what was told to me two times and rep begin to tell me the reps gave me wrong info and made a mistake and she can not credit my account and most pay it...I advised I wanted a manager..I then spoke to a supervisor by the name of victor who was extremely rude to me and confirmed the reps made a mistake and nothin he can do and I need to just pay it. I advised if a company offers something they must honor it..who refused to let me spoke and continued to use a high pitch tone with me....I ended call and call and called back and req corp number and was denied. I had to Google the corporate office number where I was told I would receive a call back but yet im still waiting on a call back..worst cell phone company ever...will be cancelling my services mondays morning on the 30th
This report was posted on Ripoff Report on 09/28/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/att/Orlando-Florida-32818/att-Supervisor-victor-worst-customer-service-ever-Orlando-Florida-1087955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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