- Report: #1094374
Report - Rebuttal - Arbitrate
Complaint Review: Audio Express
Audio Express15490 N 83rd Way Scottsdale, Arizona USA
Audio Express Audio equipment, stereo, subwoofer, car audio Scottsdale Arizona
*Author of original report: The "What Else"
*Author of original report: Terrible Excuses
*REBUTTAL Owner of company: To whom it may concern:
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I am writing this review a midst a process in which Audio Express should be absolutely ashamed of. More importantly, the process has been so egregious that I am passionately trying to warn the public against doing business with this company. Although this location is different, the corporate umbrella is very much the same. Last week I hired Audio Express in Scottsdale, AZ to install a small sub-woofer in my brand new corvette. They assured me that they had experience working on this type of car and suggested I mount the amplifier behind the passenger seat.
After I filled my gas tank and got home, the smell of gasoline was penetrating into my home. I stepped into the garage to find a large puddle of gas all over the garage floor. I immediately get my car out and begun cleaning up the mess because my children were smelling the fumes and also in a home that was compromised by the leaking gas. [continued below]....
I immediately got on the phone with them and they assured me everything would be taken care of. They asked me to find a car, a tow truck, and local dealership to bring it too. They offered absolutely no help with that process. They told me that the regional manager was out of town and that he would contact me sometime in the coming week.
I had not heard from Audio Express at all for 5 days so I began to call around. I finally was able to get into touch with the regional manager and he assured me that the claims adjuster would be calling me that day and they would take care of everything. The claims adjuster did not call me that day nor the next day and when they finally called me 2 days later (a week after the incident) they had said Audio Expressed never attempted to contact them until that day. Since Audio express had not taken the time to handle that, enterprise rent a car had charged my debit card for the use of their vehicle. I asked Enterprise what needed to happen to get my charges reversed and into the hands of the entity that would ultimately pay for it and they stated a simple phone call would do. In almost a week, Audio Express could not even make a simple call to take care of it.
Additionally, I had to miss work one day in order to set up alternate transportation, took a couple days off early to meet with my landscaper due to the gasoline spilling into my grass and killing it and to coordinate the rental fiasco, had to relocate my family for a weekend because the smell of gas was in my home and that is not good for children, etc. Even having gone through all of this, Audio Express offered nothing and were not shy to try and convey how much money they have lost during this error; suggesting I should feel bad for them. I told them that my car or house could have easily caught fire and their response verbatim was"It didn't so do not talk about hypotheticals."
They have disrespected myself and the consumer abroad. Buyer beware, this company will not stand by their work if they end up messing up your car.
This report was posted on Ripoff Report on 10/24/2013 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Audio-Express/Scottsdale-Arizona-85260/Audio-Express-Audio-equipment-stereo-subwoofer-car-audio-Scottsdale-Arizona-1094374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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