ED Magedson – Founder
audio express550 N. Scotsdale Rd Tempe, Arizona USA
audio express audioexpress.com BAIT AND SWITCH....all the way to the corporate level. Tempe Arizona
BAIT AND SWITCH.....all the way to the corporate level. So I'll post this on all the locations for Audio Express.
I scheduled an appointment during a chat session with Mike on their website.
I confirmed during my chat the total cost of the desired service OTD, including tax and installation. Basically I requested and received in writing the services to be rendered and the exact cost.
Upon arrival at the location, no one knew about my appt. I waited about a half hour and was told the actual cost to me was going to be more. They said they called corporate for an ok and awaited a return call. I waited awhile and went for lunch. Reggie said he'd call me when he heard back from corporate. I never received a call as promised after waiting an additional hour across the street at the restaurant.
After a couple of days the upshot is that even after contacting corporate about this, they will not honor a price given out by their own employee, knowing full well I was quoted a price in writing.
Good luck if you choose to do business with them.
This report was posted on Ripoff Report on 05/04/2014 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/audio-express/Tempe-Arizona-85281/audio-express-audioexpresscom-BAIT-AND-SWITCHall-the-way-to-the-corporate-level-Tem-1144030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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