- Report: #1171621
Report - Rebuttal - Arbitrate
Complaint Review: AuraVie aura of youth
AuraVie aura of youthVan Nuys, Select State/Province USA
AuraVie aura of youth Auravie Skincare 30 Day Free TRIAL Scam Van Nuys California
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I ordered a 30 day risk free trial pkg of skin care product on 07-30-2014, received pkg (full size product) 8-4-2014. I used product for 1 week started having bad skin reaction (break outs/itching).
I had surgery (seperate issue) 8-12-2014 and again 8-19-2014. According to company I only had 11 days to try product and return it, not 30 days risk free. Due to surgeries I was not able to return product nor was I aware of 11 days because I signed up for *30 days RISK FREE TRIAL*
I spoke to Matt first from customer care who would not let me speak to a manager they gave me a $40 credit $10.00 of which he stated came from his pocket because his manager only granted $30.00.
I then looked them up on BBB which states Revoked and rated F.
So I called customer care again spoke to Monica and again asked for full refund, she said she could not because pkg was opened. Pkg would be opened if returned in 11 days (per their small print) according to her and would be acceptable, but after 11 days they cannot accept open pkg.
I asked what was their definition of *30 Day Risk Free trial* no answer just referenced small print 11 days! I asked where she was located there was a long pause and I hear her typing she then said oh I am in Van Nuys Ca. I laughed and said you dont even know where you are, is it because you are really in India, she denied hesitantly.
I asked for full refund and that they honor *30 Day Risk Free TRIAL* again she refused. Now my account is over drawn and I have to take additional time and steps to prevent the scammers from further damage while I am in recovery after 2 surgeries!
May Gods revenge be merciful!!
This report was posted on Ripoff Report on 08/22/2014 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie-aura-of-youth/Van-Nuys-Select-StateProvince-91410/AuraVie-aura-of-youth-Auravie-Skincare-30-Day-Free-TRIAL-Scam-Van-Nuys-California-1171621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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