- Report: #1131829
Report - Rebuttal - Arbitrate
Complaint Review: AuraVie
AuraVie deceptive advertising. unauthorized credit card charge Van Nuys California
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When ordering from an alternate website an offer popped to select a free product, with a shipping and handling charge. When the product arrived I used it and had a horrible reaction to it. Thinking it was free and came with no strings attached I threw out the remaining product.
One month later I received a box in the mail with the same product and an invoice for $98. Clearly I had been duped into a monthly program. I called the company only to find I had been charged for the first shipment. I have to send the product back to get the refund for the new shipment. They offered a 35% refund on the first, followed by 50% and then 70%.
I finally gave up and accepted the 70% but they will only refund it if I send an email saying I will not dispute any charges.
I do not recall seeing any information on being billed for the product if I decide to keep it, or that monthly shipments would be sent. I believe that it is in the fine print, but I also believe that they hid this info very well in order to deceive me, the consumer.
This report was posted on Ripoff Report on 03/19/2014 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie/Van-Nuys-California-91410/AuraVie-deceptive-advertising-unauthorized-credit-card-charge-Van-Nuys-California-1131829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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