• Report: #1117390

Complaint Review: AuraVie

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  • Submitted: Tue, January 21, 2014
  • Updated: Tue, January 21, 2014

  • Reported By: Cheryl — Kirkwood Missouri
AuraVie
Van Nuys, California USA

AuraVie Misleading/scam tactics Van Nuys California

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In Novemhber after leaving a website, I received a message saying that I could receive one of 3 free gifts.  I chose, Auravie, for a beauty supply cream.  I then ordered a free 10-day trial sample according to the lead-in message, and had 10 days to cancel my account to prevent getting future shipments billed at $97.88 per month.  I canceled my order within 10 days and received an acknowledgement e-mail.  I am told that I "misunderstood" the e-mail and websiste order page.  I thought I was given a return order number for future shipments (as they could not stop the first shipment was my understanding).  I never received any other shipments of this product.  A month later, I found a $97.88 charge on my credit card bill and contacted the company by e-mail to request a credit to my credit card account as I had not received any monthly shipment.  At that time, I was told that under the terms and conditions that "I agreed to" the initial "free 10-day trial" was actually the monthly 30-day supply.  If I didn't cancel within 10 days and return that item within 30 days, I would be charged $97.88.  They would not refund my account.  Nor would they agree to a later return shipment of their product, as it was now outside the 30 day window for returns.

This is very misleading.  I thought I had a free sample.  I didn't return it as I thought any return would be my first monthly shipment.  And now I am paying the price.  Very poor communication practices and I feel like I've been totally scammed!  And all for a product that I used for 4 days.  My current products work better than this expensive, non-productive product!


This report was posted on Ripoff Report on 01/21/2014 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie/Van-Nuys-California-91410/AuraVie-Misleadingscam-tactics-Van-Nuys-California-1117390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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