- Report: #1117390
Report - Rebuttal - Arbitrate
Complaint Review: AuraVie
AuraVieVan Nuys, California USA
AuraVie Misleading/scam tactics Van Nuys California
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In Novemhber after leaving a website, I received a message saying that I could receive one of 3 free gifts. I chose, Auravie, for a beauty supply cream. I then ordered a free 10-day trial sample according to the lead-in message, and had 10 days to cancel my account to prevent getting future shipments billed at $97.88 per month. I canceled my order within 10 days and received an acknowledgement e-mail. I am told that I "misunderstood" the e-mail and websiste order page. I thought I was given a return order number for future shipments (as they could not stop the first shipment was my understanding). I never received any other shipments of this product. A month later, I found a $97.88 charge on my credit card bill and contacted the company by e-mail to request a credit to my credit card account as I had not received any monthly shipment. At that time, I was told that under the terms and conditions that "I agreed to" the initial "free 10-day trial" was actually the monthly 30-day supply. If I didn't cancel within 10 days and return that item within 30 days, I would be charged $97.88. They would not refund my account. Nor would they agree to a later return shipment of their product, as it was now outside the 30 day window for returns.
This is very misleading. I thought I had a free sample. I didn't return it as I thought any return would be my first monthly shipment. And now I am paying the price. Very poor communication practices and I feel like I've been totally scammed! And all for a product that I used for 4 days. My current products work better than this expensive, non-productive product!
This report was posted on Ripoff Report on 01/21/2014 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie/Van-Nuys-California-91410/AuraVie-Misleadingscam-tactics-Van-Nuys-California-1117390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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