- Report: #1135020
Report - Rebuttal - Arbitrate
Complaint Review: Authorized Appliance Repair
Authorized Appliance Repair754 Memorial Parkway Phillipsburg, New Jersey USA
Authorized Appliance Repair Parkway Appliance UNQUALIFIED, UNETHICAL, LYING STAFF AT AUTHORIZED APPLIANCE REPAIR / PARKWAY APPLIANCE IN PHILLIPSBURG,NJ - RIPOFF! Phillipsburg New Jersey
*REBUTTAL Owner of company: Unjustified Faust Report Unrealistic Customer
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If I could give zero stars I would. DO NOT USE THIS COMPANY EVER!!!! They are unqualified, unresponsive and just plain liars.
I called them to check out a report of a non-working gas dryer at a newly acquired rental property. The technician went to the house for a brief time and left me a message saying the gas control valve was bad. He said it was a very expensive part and I should simply buy a new dryer. I tried to call him back over the next few days and never got an answer or a response. Finally, 5 days later he answered and explained what the part was and that it was over $200 and I should get a new dryer. So I did just that and bought a new dryer for $533 on top of the service call fee which they charges $140 for.
The installers called me the day of the installation and said they installed the new dryer. However, it didn’t work so they started looking around. In minutes, they determined that the gas pipe to the dryer was simply disconnected and the dryer wasn’t getting gas. In essence, the Authorized Appliance technician, James, did not even check to see if gas was being supplied to the dryer. He simply made up his findings.
I’m not a dryer technician but if I had to troubleshoot an issue with a gas appliance the first thing I’d do is to make sure it was getting gas. From here it gets worse. I repeatedly called Wayne Snover, the service manager. He continued to give me the run-around and say that his technician heard gas and that the tenant must have removed the gas pipe. Are you kidding me?
To make it worse, I had to call repeatedly for updates and he avoided my calls. He finally admitted that his technician failed to do his job but I did not get a refund or any form of remediation. What they did is almost criminal and I have a case pending against them in small claims court. DO NOT USE THIS COMPANY EVER!!!!
This report was posted on Ripoff Report on 03/31/2014 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Authorized-Appliance-Repair/Phillipsburg-New-Jersey-08865/Authorized-Appliance-Repair-Parkway-Appliance-UNQUALIFIED-UNETHICAL-LYING-STAFF-AT-AUTH-1135020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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