Complaint Review: Auto Care Super Saver - Nationwide
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- Author Confirmed
- Auto Care Super Saver Nationwide USA
- Phone: 480-921-8282
- Web: AutoCareSuperSaver.com
- Category: Auto Clubs
Auto Care Super Saver Certificate Not Honored. Customer Service Non-Responsive Tempe \ AZ
*REBUTTAL Owner of company: Happy to help
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I've used this company for many years in the past and it's been great. Savings and customer service. However now all of that has chenged. \
My lastest certificant, bought in Sept, 2014, was not honored by the Service Center Vendor on the certificate. They told me they were not happy with the company and did not renew with them when the contract came up. According to them, AutoCareSuperSaver (ACSS) issued the voucher for oil changes after the contract expired. I contacted ACSS and they told me this was a mistake and were going to send me a new certificate at a different local service center vendor. They never did. I've called numerous times over the last several months and left messages with customer service with no response calls.
Looks like they may have relocated to CA - maybe were sold. Whatever the case, they have gone from great company with great value to a RIP-OFF.
This report was posted on Ripoff Report on 04/29/2015 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-care-super-saver/nationwide/auto-care-super-saver-certificate-not-honored-customer-service-non-responsive-tempe-az-1225783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Happy to help
AUTHOR: Planet Super Saver - (USA)
SUBMITTED: Monday, June 01, 2015
We apologize for the troubles with your order and we would like to resolve this matter for you. We are available Monday- Friday 8-5 MST at 480-921-8282 (press 0 to speak with a representative) or my direct line: 480-422-9740, we also have live chat link accessible on our website at: planetsupersaver.com and our e-mail: support@planetsupersaver.com
If you could please contact our customer service we will be happy to make this right. Most of our shops in the Denver Colorado area are set up as a digital punch card and not sent regular 'snail' mail to olivate issues.
Thank you,
Danielle H.
Office Manager
(480)422-9740
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