• Report: #1084595

Complaint Review: Auto Gallery Porsche

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  • Submitted: Sat, September 14, 2013
  • Updated: Sat, September 14, 2013

  • Reported By: baz — newport beach California
Auto Gallery Porsche
21301 Ventura Blvd. woodland hills, California USA

Auto Gallery Porsche Motorcars West FRAUD WARNING - Auto Gallery Porsche Woodland Hills, CA !! woodland hills California

*Consumer Comment: JIM You have no idea what you're talking about

*Consumer Comment: You Said It!

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FRAUD WARNING - Auto Gallery Porsche Woodland Hills, CA !!

Beware of dishonest, deceitful and fraudulent sales tactics at Auto Gallery Porsche in Woodland Hills, CA near Los Angeles. In May 2012, I purchased in cash a “new” 2011 vehicle with 137 miles which I was told by my salesman was delivered in October of 2011. I had a few problems with the vehicle but nothing that was not totally covered by warranty and quickly taken care of by Newport Beach Porsche and by Stevens Creek Porsche in San Jose - two honest and trustworthy dealers.

But it was not until I took the car to Stevens Creek Porsche to replace a faulty battery in April 2013, that I was told the car had been previously reported as “sold” in March 1st 2011 and that the warranty had been decaying since that date. I also leaned that car was originally delivered in JANUARY 2011, not October as Auto Gallery had said!!! This info was NOT on the sticker

Needless to say, I was angry and confused. Under the impression that I had been sold a “used” car under false pretenses, I started to research my cars history. I was not able to find any previous title for the car, but was told that the car had been reported as sold to Porsche North America by the dealer to “inflate” their monthly sales so that they could receive dealer subsidies and incentives.

This practice is not illegal but the dealer is required by law to disclose this fact to potential buyers. I called Auto Gallery to ask about this and the sales manager, Eric Schwarz, angrily told me that I had signed a disclosure statement and that it was the end of the conversation for them. I tried for several months to have them send me a copy of said disclosure statement, knowing for a fact that they never presented me with one, but my calls and emails went unanswered until I started calling the business office and the owner, Harrison Grey.

Finally I received a call from the sales manager Eric Schwarz admitting there was no disclosure. There was no apology offered - not for the fraud they committed and not for lying to me about signing a disclosure statement. They just continued to avoid and stall me until I was forced to hire an attorney to pursue the matter.

Obviously, the warranty on such an expensive car has an enormous value. Had I known this fact, I would have offered much less for the car or not purchased the vehicle at all.

In total, I had lost nearly a year and a half of my 4 year warranty! California vehicle code 11713 (O) considers this a misdemeanor fraud even though the amount of auto galleries theft was clearly in the thousands of dollars, which would have made it a felony in other cases. In speaking to many different attorneys about my case, I have learned that this is not something new from Auto Gallery!!!

What is also concerning is that Porsche requires its cars to be serviced once a year. By the time the service light came on in my car, it had already been 2 ½ years since it had an oil change because Auto Gallery did not bother servicing it before selling me a car that was 1 ½ years old. This may not sound like a big deal, but it is going to cost me almost $5000 for an inferior extended warranty in addition to my loss for overpaying for my car. I also have no idea what kind of damage may have been done to the engine because the car had not been serviced in time! Be aware of Auto Gallery. They are a bunch of thieves and liars.


This report was posted on Ripoff Report on 09/14/2013 08:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Gallery-Porsche/woodland-hills-California-91364/Auto-Gallery-Porsche-Motorcars-West-FRAUD-WARNING-Auto-Gallery-Porsche-Woodland-Hills-1084595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

JIM You have no idea what you're talking about

AUTHOR: Auto dealer fraud Investigator - ()

Jim you make a lot of comments bashing consumers you have no idea what you're talking about regarding this particular car deal. I on the other hand know what I'm talking about.

 

I personally met with the person that posted this report. How would you personally feel if you want out and bought a cheap brand-new Kia or you went out and you spent $400,000 on a brand-new Rolls-Royce and you found out the following had happened to you.  

Everybody that buys a new car or goes out and buys a brand-new TV is entitled to the full length of the life of a warranty. This particular customer from what I have seen Found out that their new car warranty was activated 13 months before they even bought a brand-new car. 

 

They were never told in writing that the warranty was activated 13 months before they bought the car. From what I've seen California state law states that a customer is supposed to be told in writting with their signature acknowledging that they've been told that the warranty was activated on a certain date.

 

It doesn't matter what you buy a Kia Honda Nissan Rolls-Royce or Bentley you were entitled to the full life of the warranty when you buy a brand-new car. You personally kind of bother me every time you post a comment bashing consumers when you don't know what you're talking about.

I'm tired of consumers being taken advantage of and I will stand up and do whatever I can to help consumers that I've been ripped off, Bent over, Where scammed out of their hard-earned money.

It's time consumers stand up for each other...

 

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#2 Consumer Comment

You Said It!

AUTHOR: Jim - ()

You stated this was an expensive car, right?  You also said you checked records on this car and caught a discrepancy.  Do you kind of think you should have done all this research BEFORE buying an "expensive" car???

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