Auto Transport 123 Salesmen are liars, charge fees but don't keep their end North baldwin New York

 I asked for top shelf spot for vehicle. Salesman said no problem, it will be $150 extra for the guarantee. I paid it, it was added to the contract I signed. They used Bulldog Trucking to move my vehicle. Bulldog Trucking had no record of the the top shelf, and said they could not accommodate that. When calling to straighten it out, there was no answer when calling Auto Transport 123 customer service, and they had charged my card anyways. Due to time constraint I accepted bottom shelf position and was going to request reimbursed by the Broker. After 2 days, got ahold of customer service. Extremely rude, kept putting me on hold without asking. And they kept transferring me to someone else who didn't know my situation. I had to explain it to atleast 6 people. Told them it was on the contract for top shelf. They said they don't guarantee, that the fee I paid was for a potential top spot. I forwarded the order sheet that Bulldog Trucking had, showing they did NOT request the top spot for me. They would not grant me the $150 refund. I was going to dispute the charge with my credit card...but I'm sure they would of taken me to collections. Too far and too much hassle to do small claims court. This is the business that Auto Transport 123 does. They count on you not following up with discrepancies.