• Report: #1142678

Complaint Review: Automotive electronics solutions

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  • Submitted: Tue, April 29, 2014
  • Updated: Tue, April 29, 2014

  • Reported By: Allen — Ridgeville South Carolina
Automotive electronics solutions
11554 Davis Creek Court Jacksonville, Florida USA

Automotive electronics solutions AES Smoke and Mirrors Jacksonville Florida

*Author of original report: smoke and mirrors

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Wow I wish I had of read the reviews first like a lot of other post on here. On Apr 18th 2014 I contacted AES about my ECM and they assured me that they could fix it and return to me with a 4 day turn around so I went and shipped it on the 19th so that they (AES) would have it on the 21st mon morn wich cost me $53 through fedex. I contacted AES on the 24th to see their progress and was told by Andy that it was done and would be shipped out that evening. I did not call friday the 25th but on mon the 28th i didnt get it in the mail so I called to check on it and was told they was still working on it. I ask to speak with the manager and was sent to voice mail so i called back and was given the ext to Darrel. He told me that it was done and would be mailed out and i would get a call with the tracking number but never did. I ask what they found wrong with it and was told that it wasnt updated in the computer yet but it was finished. I called again today the 29th and ask to speak with Andy and got the voice mail so i called back and got him this time. When i gave him my order # he said they was working on it and transfered me right over to Darrel. Darrel right away got very rude with me and said that they was not gonna deal with me anymore and he was going right in the back and get it and send it back to me with a full refund. I said that was fine and he hung up on me. If i ever do get the refund or my ecm back i will let everyone know.


This report was posted on Ripoff Report on 04/29/2014 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Automotive-electronics-solutions/Jacksonville-Florida-32256/Automotive-electronics-solutions-AES-Smoke-and-Mirrors-Jacksonville-Florida-1142678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

smoke and mirrors

AUTHOR: Allen - ()

Just an update on AES, they sent my ECM back to me and it was repaired but no refund which i didnt expect one if the unit was fixed but if you are not a automotive shop you take a gamble installing it yourself because as soon as you open the box the warranty is voided unless you have the documentation that a qualified shop installed it for you. in most cases the tow bill to the shop, the labor at the shop, would equal what you would have spent buying the ecm and taking it to the dealer to have it flashed. i got lucky because it worked when i put it in so buyer beware on this place and good luck.

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