ED Magedson – Founder
I made a part # error on my order and realized just after I confirmed the order. I asked to change the order but they said they couldn't add or change parts (despite that the order wasn't shipped until 3 days later). What a bunch of BS that is...
Their "customer service" just don't care to make any effort to help a customer once they have your money.
So my only option would have been to pay to ship the part back then get only 80% of item cost back in store credit which ends up all being a huge waste of time and money.
I will NEVER ever order from them again.
This report was posted on Ripoff Report on 12/20/2010 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/autopartsway/internet/autopartsway-The-customer-service-doesnt-care-one-bit-about-helping-the-customer-after-673649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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