• Report: #1100580

Complaint Review: Autos Direct Online

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  • Submitted: Tue, November 19, 2013
  • Updated: Tue, November 19, 2013

  • Reported By: Kyla — Mayfield Heights Ohio
Autos Direct Online
4371 Pearl Road Cleveland, Ohio USA

Autos Direct Online Soulless dealership: Buyers beware! They put me and my kids in a death trap that had caught on fire! Cleveland Ohio

*Author of original report: Dealership contacted me and offered to rectify the situation

*Consumer Comment: Test Drive

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At this point I'm just lucky my family and I are still alive. I just took a car I just bought from Autos Direct four days ago to Pinnacle Auto Repair in Lyndhurst. The mechanic took a look under the hood and said the engine had caught on FIRE!!! The issue that likely caused it HAS NOT been corrected, so it could have started on fire at any point as we were driving it. It has a front exhaust manifold problem, fuel line leaking, antifreeze leaking and a broken crossover pipe. THIS DEALERSHIP WATCHED ME PUT MY KIDS IN A DEATH TRAP AND DIDN'T EVEN THINK TWICE! SHAME ON THEM! I don't know how they sleep at night. They should be shut down! My sales rep, BILL RUSSO, says he has kids, and yet he let me drive away with my children in this immensely hazardous vehicle. What has this world come to?


This report was posted on Ripoff Report on 11/19/2013 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Autos-Direct-Online/Cleveland-Ohio-44109/Autos-Direct-Online-Soulless-dealership-Buyers-beware-They-put-me-and-my-kids-in-a-deat-1100580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Dealership contacted me and offered to rectify the situation

AUTHOR: Kyla - ()

The owner of this dealership apologized for what happened and said he will tow the the vehicle away and refund my money in full. This was a stressful situation, and I am looking forward to it coming to a close.

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#2 Consumer Comment

Test Drive

AUTHOR: Jim - ()

I'm curious...how did the car look during your initial inspection?  How did it do on the test drive and when you took this car to your own mechanic before you bought it, what was his/her opinion of the car? 

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