Avas Flowers I've been ordering flowers from this web site for my mother out of state, and they've been downgrading the arrangements from premium to the minimum. Mahwah New Jersey

I'be been ordering premium floral arrangements for my aging mother (80's) from this website but I never

saw what she received.  This year, my sister was there and sent me a picture of what my 85 year old

mother received for her Garden Club Christmas luncheon that she hosted.  I was appalled.  I sent an email

to the company immediatey:  no response.  I called the company and they wanted to give me a $20 dollar

credit on my account, and 10% off my next order.  I refused, and requested to speak to a manager.  I was

transfered to the "Manager's Number" for a call back that day between a certain time: no call back.  I called the

next day: same senario, only this time I was offer $10 off and 10% with the same results.  I contacted my

credit card company to have the charges disputed, who at first declined, until they heard the whole story.  You

see exactly what I ordered on their website, had 3 arrangement left, with immediate delivery to my mother's home

town.  The credit representative immediately disputed the charges for me, when I pointed out the company's 

lie, AND she brought up their customer satisfaction full refund policy within 7 days that SHE found on their website.