• Report: #1078101

Complaint Review: avast!

  • Submitted: Thu, August 22, 2013
  • Updated: Thu, August 22, 2013

  • Reported By: Claudia — Mansfield Texas
, Select State/Province USA

avast! I was ripped off by avast! twice. I paid for a service, then was told to upgrade in the same telephone conversation. I was to be refunded the first fee and charged a higher fee for upgraded services. I've never received the refund, after almost 2 months and 4 phone calls they keep saying 3 to 5 business days. Select State/Province

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 avast! cleaned a virus off my computer. I was charged $129.89 on July 7, 2013. Within the same conversation, the technician told me that I could get a full year of technical support for a fee and I agreed to upgrade. The technician told me that he'd credit me back the $129.89 and charge me for the full one year of customer support of $184.01. As of August 22, 2013 - I have called 4 times trying to get my refund. I keep getting a different story each time and a promise that I will get my money in 3 to 5 days. Both charges are still on my credit card account.. Still no refund. Can I file a complaint with the BBB or state's attorney general. I don't know what state this company is based in. Please help.

This report was posted on Ripoff Report on 08/22/2013 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/avast/Select-StateProvince/avast-I-was-ripped-off-by-avast-twice-I-paid-for-a-service-then-was-told-to-upgrade-1078101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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