- Report: #1112951
Report - Rebuttal - Arbitrate
Complaint Review: AVG Technologies
AVG Technologies2105 Northwest Blvd Newton, North Carolina USA
AVG Technologies Refusal to Issue Refund Newton North Carolina
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In a few words, here it is: In May of 2013, a cheque was erroneously paid to AVG for virus software, which our office did not use anymore. Within a couple of days, the mistake was realized and we called the AVG offices immediately. Unfortunately, the cheque we had sent them, in the amount of $696.99, had already been processed. In retrospect, I should have called the bank and issued a stop-payment (at a cost of $25.00), but I thought that AVG would honour their promise of a refund. They have not. It is now nine months later, January 2014, and all I get are empty promises and the run-a-round. One department passes it off on another. After countless telephone calls (all of which are documented with names, date, time, etc.), leaving voicemails (of which I never get a reply call), and email communications, namely with Robert Bekemeier, "Customer Service Lead", my patience with them is exhausted. [continued below]....
This report was posted on Ripoff Report on 01/04/2014 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/AVG-Technologies/Newton-North-Carolina-28658/AVG-Technologies-Refusal-to-Issue-Refund-Newton-North-Carolina-1112951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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