• Report: #1005393

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  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: kingleo — mcallen Texas United States of America
denver, Colorado United States of America A totally deceptive scam perpetrated on unsuspecting victims like ourselves. Report to Federal Consumer Commission and to Texas Attorney General, Consumer Protection Division denver, Colorado

*REBUTTAL Owner of company: Customer Service

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After noticing unauthorized charges made to our Chase account, we contacted this fraudulent company via telephone. Their MO is always the same. Somebody will give you only first name and, after stating our case, will tell you credit will be given to our account. (" Only for the last charge ---they will say--- we cannot deal with past charges.")

In fact, they will never credit the account. After contacting them, month after month, they will give you same response to same complaint, and refer you to a so called "supervisor" whose email address will be the only way of communication.

Of course, you guessed right. That email is never answered and the charges continue to accrue on the account. Our only solution is to go to Chase and change the account number. Be aware of this fraudulent, impenitent company that continue to scam thousands of people like ourselves.

This report was posted on Ripoff Report on 01/29/2013 09:39 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company Customer Service

AUTHOR: JoshCustomerService - (USA)

Dear kingleo,

I apologize for any inconveniences. Please email and I can offer you a full refund of the services. I look forward to hearing from you and taking care of this problem. 

Thank you,
Josh F.
Customer Service Manager
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