Complaint Review: Backyard Leisure - Raleigh North Carolina
- Backyard Leisure 3501 Capital Boulevard Suite 124 Raleigh, North Carolina USA
- Phone: 919-850-2200
- Web: http://spapoolbilliards.com/
- Category: Pool Builders
Backyard Leisure, Backyard Leisure Raleigh,Backyard Leisure Concord,Backyard Leisure of Greensboro Took money & failed to provide working pool, shoddy work sporadically done, no communication, LIES Raleigh North Carolina
*General Comment: Please Contact Me
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Backyard Leisure equals Backyard Nightmare. Run far away from this company if you value your money or sanity. They will say or do anything to get your money, and will FAIL in every way possible to provide you with what you purchased. Backyard Leisure was paid $26,000 to install an inground pool between April 12 and April 20 at my home. Completion of work should have been done first week in May at latest. It was mid-July before pool was usable, and only after I hired another pool company (at my own expense) to fix/repair/replace the shoddy work and equipment that BYL had performed. During the pool installation, BYL did everything BUT install a working pool, and
The store manager has refused to accept any blame for any of BYL mistakes........either I personally am responsible or the weather is at fault. Not them. I have never once heard from the owner of the BYL. Not ONCE during the entire process. I hope he is happy spending my $26,000. To compare, I called (((REDACTED))), to come in and evaluate the mess left by Backyard Leisure. The owner, Scott Hoffman, drove out to my home THAT DAY and agreed to help. He has personally been to my home at least 10 times in the last 6 weeks. I have called and texted him multiple times each week, and he has done the same with me, never failing to keep me involved in the process and up to date on progress. He is never more than a phone call away. His staff is courteous and helpful. Well worth the additional money I am having to pay to get things completed.
If you are thinking of getting a pool from Backyard Leisure, read my review again and ask yourself just how much time, sanity and money do you have to lose by doing business with them? Be aware that they have locations in Raleigh, Concord and Greensboro, but they are still the same crazy bunch of morons. I have pictures if anyone wants to see them, and AH owner has supporting information on the mess BYL left me. One last thing, another dissatisfied reviewer on another site used a credit card to pay them, and was able to recover their money for their "experience" with BYL. Going forward, I would recommend using a CC for any major purchase like this, and at least you have the CC company on your side if you get screwed by morons like BYL.
This report was posted on Ripoff Report on 08/11/2016 05:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/backyard-leisure/raleigh-north-carolina-27604/backyard-leisure-backyard-leisure-raleighbackyard-leisure-concordbackyard-leisure-of-g-1321897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Please Contact Me
AUTHOR: Rhonda Partin - (USA)
SUBMITTED: Tuesday, October 25, 2016
We also have a BAD review through RipOff about Backyard Leisure and it appears they were installing our inground pool about the same time as your pool project and we experienced alot of the same problems. We have not been able to come to any compromise with the company and now have our attorney involved. It would be beneficial to us to have other disgruntle customers share ther stories. Will you please contact me at rcpartin@yahoo.com and let me know if we can share our stores with each other.
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